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‎12-12-2022 09:32 AM

HP Recommended

I bought a new Chromebook and its been updating overnight and wont get past the updating screen.  It has kicked me off the updating and had to restart several times.  I tried the process of shutting it down and using the refresh button but now it is telling me to connect to the internet when it is already connected.

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1 REPLY 1

‎12-12-2022 06:21 PM

HP Recommended

Hello @Techhelpplse 

Sorry to hear that you are having problems ... I would like to help you.

Give it a try ...

How to Factory Reset Chromebook (Four Methods Explained)

Attention ! You will lose your personal data and settings and have to repeat the basic setup afterwards.

 

Kind regards

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