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12-26-2020 10:41 AM
Product: Chromebook x360
I bought 2 brand new HP Chromebook x360. Opened them yesterday, went through the prompts to "Check for Updates" and they were both stuck for hours. So I restarted, even did a power wash. Started the "Checking for Updates" last night and woke up this morning to the same thing, still checking for updates. I just want to use the computers. Why is it taking so long?
1 REPLY 1
01-06-2021 12:12 PM
I reviewed your post and I understand that the computer is stuck on checking for updates screen.
Don’t worry, I assure you I will try my best to get this sorted.
Have you tried connecting the Chromebook to a different wireless network?
Meanwhile, follow the below steps and check if it helps.
Step 1: Remove external devices
If the Chromebook does not start, remove any USB devices, and remove memory cards from the card reader slot. Disconnect all non-essential devices including external hard drives and other similar devices.
After you have removed all external devices, turn on the Chromebook.
If the computer starts, reconnect devices one at a time, and restart the Chromebook each time you connect another device to figure out which device is causing the problem. You are done.
If the unit still does not start or exhibits the same problem, go to the next step to perform a hard reset.
Step 2: Perform a hard reset
A hard or forced reset erases all information in the computer memory. This forces the system to clear and reestablish the software connections between the BIOS and the hardware.
A hard reset does not remove any local files or settings.
Press the power button and refresh button for five seconds. The computer turns off, and then turns on again.
If necessary, press power button again to turn on the laptop.
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
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