Brand new HP Omen drops WiFi connection if Bluetooth is on

[CNSLLC]

I usually buy lower end HP's for our office (HP Laptop 17, HP Laptop 15, HP Envy, etc) but splurged on a $1,500 HP Omen a few weeks ago.  It immediately began frequently dropping the WiFi Connection. 

After going through the Virtual Assistant guided troubleshooting process, we identified that if Bluetooth is turned off, Wifi won't drop.  The Virtual Assistant stopped at that point, considering the problem "fixed".  Call me crazy, but if I spend $1,500 on a gaming PC, I shouldn't have to choose between Bluetooth being on or using Wifi.  

Issue:

Brand new HP Omen keeps dropping wifi connection. 

• I believe this is a machine issue and not the network because it happens on any Wifi network I have used.  When it drops, my other, less expensive HP devices and my mobile devices all remain connected to the same network with no interruptions
• Ipconfig /release and Ipconfig /renew will sometimes temporarily fix the problem for a few minutes
• Using the Windows troubleshooter always results in having to reset the Realtek adapter

Model:

HP Omen 3WE38UA#ABA

processor:  Intel core i7-8750H CPU @ 2.20 GHz 6 core

bios AMI f.08 11/9/2018

Troubleshooting I've tried so far via the Virtual Assistant: 

• At the same time, this connection issue happens,  my HP Envy M7, HP Notebook 17, and HP 15 Notebook, Androids, and iPhones all maintain connectivity on the same wifi network without any interruption.
• Occurs on multiple networks - have tried it on different networks, the same result
• If I run ipconfig /release and ipconfig /renew, that usually fixes the problem for a while..
• Sometimes it fixes it
• sometimes it won't renew the connection.  Says:  An error occurred while renewing interface WiFI:  Unable to contact your DHCP server.  Request has timed out.
• Restarting computer fixes the problem but I shouldn't have to restart my new computer several times a day
• happens with Webroot firewall turned off or on
• happens with Prominic Native client turned off or on
• Ran the Network Check utility in HP Support Assistant, 
• Has to reset the Realtek RTL8822be802.11ac PCIe Adapter
• says I need to reset my broadband modem and router
• It has done these two things a few times.
• Used the Windows troubleshooter.  Said the same thing (gateway not available) and it reset the wifi adapter.  Scan details copied at the end of this post.
• Checked location near the router
• Restarted the router
• Tried updating driver for Realtek but said best drivers already installed
• checked BIOS for updates
• turned off power management for wifi adapter through Device Manager properties
• turned off blue tooth
• Seemed to fix it for a day
• turned back on and the problem returned.

Turning off Bluetooth is a temporary workaround, not a fix. That's like buying a new car, and it keeps cutting off.  Take it into the shop and figure out it cuts off when the AC is on.  Shop says, "Your problem is fixed; just don't use the AC while driving."

Does anyone have any ideas on how to resolve the issue with Bluetooth causing the Wifi to drop?

Diagnostics Information (Network Adapter)

Details about network adapter diagnosis:

Network adapter Wi-Fi driver information:

Description . . . . . . . . . . : Realtek RTL8822BE 802.11ac PCIe Adapter

Manufacturer . . . . . . . . . : Realtek Semiconductor Corp.

Provider . . . . . . . . . . . : Realtek Semiconductor Corp.

Version . . . . . . . . . . . : 2024.0.3.101

Inf File Name . . . . . . . . . : C:\windows\INF\oem25.inf

Inf File Date . . . . . . . . . : Wednesday, September 12, 2018 6:43:46 AM

Section Name . . . . . . . . . : HP8822be.ndi

Hardware ID . . . . . . . . . . : pci\ven_10ec&dev_b822&subsys_831b103c

Instance Status Flags . . . . . : 0x180200a

Device Manager Status Code . . : 0

IfType . . . . . . . . . . . . : 71

Physical Media Type . . . . . . : 9

Diagnostics Information (Wireless Connectivity)

Details about wireless connectivity diagnosis:

Information for connection being diagnosed

Interface GUID: ba7ac5ed-139d-4363-903e-201afc4e13d1

Interface name: Realtek RTL8822BE 802.11ac PCIe Adapter

Interface type: Native Wi-Fi

Connection incident diagnosed

Auto Configuration ID: 1

Connection ID: 1

Connection status summary

Connection started at: 2019-04-03 16:06:34-681

Profile match: Success

Pre-Association: Success

Association: Success

Security and Authentication: Success

List of visible access point(s): 61 item(s) total, 61 item(s) displayed

BSSID BSS Type PHY Signal(dB) Chnl/freq SSID

-------------------------------------------------------------------------

AC-86-74-0C-D2-D3 Infra <unknown> -52 5 NMT

F8-0B-BE-AE-52-0B Infra <unknown> -76 5540000 MotoVAP_M91315SA2E6E

F8-18-97-76-96-8E Infra <unknown> -89 5320000 ATT6dcu27h

F8-18-97-9F-47-96 Infra <unknown> -79 5260000 ATT2nNb9NK

96-0F-6F-18-09-88 Infra <unknown> -77 5785000 (Unnamed Network)

92-0F-6F-18-09-88 Infra <unknown> -79 5785000 (Unnamed Network)

8C-0F-6F-18-09-88 Infra <unknown> -78 5785000 MomsWifi

DC-7F-A4-D1-10-DA Infra <unknown> -84 5785000 ATT4FP6CDN

68-EE-96-22-73-75 Infra <unknown> -88 5765000 Cisco_96227375

06-9C-27-1C-D7-A3 Infra <unknown> -76 5765000 ATTfaPwiBA

18-9C-27-1C-D7-A3 Infra <unknown> -76 5765000 (Unnamed Network)

B0-7F-B9-70-39-8C Infra <unknown> -88 5765000 NETGEAR17-5G

14-ED-BB-69-27-E2 Infra <unknown> -81 5240000 ATT6Ua6VdD

FE-AA-A0-39-02-20 Infra <unknown> -84 5745000 XFINITY

FA-AA-A0-39-02-20 Infra <unknown> -84 5745000 xfinitywifi

AC-9E-17-A0-8C-A4 Infra <unknown> -72 5745000 CellSpot_5GHz

F6-AA-A0-39-02-20 Infra <unknown> -82 5745000 (Unnamed Network)

F2-AA-A0-39-02-20 Infra <unknown> -83 5745000 (Unnamed Network)

5E-7A-8A-4F-ED-B8 Infra <unknown> -62 5180000 (Unnamed Network)

FE-AA-A0-37-BA-A0 Infra <unknown> -81 5180000 xfinitywifi

FA-AA-A0-37-BA-A0 Infra <unknown> -80 5180000 (Unnamed Network)

F6-AA-A0-37-BA-A0 Infra <unknown> -81 5180000 XFINITY

4E-7A-8A-4F-ED-B8 Infra <unknown> -61 5180000 xfinitywifi

F2-AA-A0-37-BA-A0 Infra <unknown> -78 5180000 (Unnamed Network)

EC-AA-A0-37-BA-A0 Infra <unknown> -80 5180000 VOLS17-5

AC-86-74-0C-D3-72 Infra <unknown> -52 5 (Unnamed Network)

AC-86-74-0C-D3-73 Infra <unknown> -52 5 NMT

B0-7F-B9-70-39-8B Infra <unknown> -80 11 NETGEAR17

AE-86-74-0C-D3-77 Infra <unknown> -52 5 (Unnamed Network)

AC-86-74-0C-D2-D2 Infra <unknown> -57 5 (Unnamed Network)

AE-86-74-0C-D2-D7 Infra <unknown> -54 5 (Unnamed Network)

02-CA-FE-CA-CA-40 Ad hoc <unknown> -53 5 (Unnamed Network)

E0-22-04-30-A7-BD Infra <unknown> -67 8 2wire489

18-9C-27-1C-D7-A0 Infra <unknown> -75 11 ATTfaPwiBA

FA-8F-CA-5E-94-9C Infra <unknown> -73 8 (Unnamed Network)

60-FE-20-AB-6E-BE Infra <unknown> -79 8 ATT146

AC-9E-17-A0-8C-A0 Infra <unknown> -69 6 CellSpot_2.4GHz

F8-18-97-76-96-85 Infra <unknown> -78 4 ATT6dcu27h

FA-8F-CA-34-38-EE Infra <unknown> -72 6 Den TV.v

DC-7F-A4-D1-10-D1 Infra <unknown> -92 4 ATT4FP6CDN

F8-18-97-9F-47-8D Infra <unknown> -75 1 ATT2nNb9NK

74-9D-DC-44-04-A1 Infra g -76 11 2WIRE659

4E-7A-8A-4F-ED-B2 Infra <unknown> -63 11 xfinitywifi

18-9C-27-B2-5D-A6 Infra <unknown> -69 6 Swiper

B0-C1-9E-8A-4D-9F Infra <unknown> -81 6 ATT-WI-3446

2C-59-E5-EB-16-90 Infra g -74 1 HP-Print-90-Officejet Pro 8600

F6-AA-A0-39-02-18 Infra <unknown> -78 1 xfinitywifi

F6-AA-A0-37-BA-98 Infra <unknown> -78 1 xfinitywifi

5C-57-1A-B5-CB-F0 Infra <unknown> -93 1 HOME-CBF2

10-DA-43-72-68-46 Infra <unknown> -81 1 NETGEAR01

E8-33-81-A6-B6-30 Infra <unknown> -82 1 ATT7z7u7C8

96-0F-6F-18-09-80 Infra <unknown> -78 1 xfinitywifi

60-33-4B-E6-08-C1 Infra <unknown> -81 1 aedwards0670

EC-AA-A0-39-02-18 Infra <unknown> -80 1 HOME-8C0F-2.4

02-AA-A0-37-BA-98 Infra <unknown> -79 1 (Unnamed Network)

A2-0F-6F-18-09-80 Infra <unknown> -78 1 (Unnamed Network)

FA-AA-A0-39-02-18 Infra <unknown> -80 1 (Unnamed Network)

EC-AA-A0-37-BA-98 Infra <unknown> -77 1 VOLS17-2.4

E0-B7-0A-4B-EA-A0 Infra <unknown> -85 1 Wu Tang Lan

FA-8F-CA-54-7E-50 Infra <unknown> -91 1 Polk MagniFi MAX-4619.l003

9A-0F-6F-18-09-80 Infra <unknown> -79 1 (Unnamed Network)

Connection History

Information for Auto Configuration ID 1

List of visible networks: 34 item(s) total, 34 item(s) displayed

BSS Type PHY Security Signal(RSSI) Compatible SSID

------------------------------------------------------------------------------

Infra <unknown> Yes 100 Yes NMT

Infra <unknown> Yes 45 Yes MotoVAP_M91315SA2E6E

Infra <unknown> Yes 35 Yes ATT6dcu27h

Infra <unknown> Yes 65 Yes ATT2nNb9NK

Infra <unknown> Yes 100 Yes (Unnamed Network)

Infra <unknown> Yes 35 Yes MomsWifi

Infra <unknown> Yes 11 Yes ATT4FP6CDN

Infra <unknown> Yes 12 Yes Cisco_96227375

Infra <unknown> Yes 55 Yes ATTfaPwiBA

Infra <unknown> Yes 12 Yes NETGEAR17-5G

Infra <unknown> Yes 20 Yes ATT6Ua6VdD

Infra <unknown> Yes 20 Yes XFINITY

Infra <unknown> No 100 Yes xfinitywifi

Infra <unknown> Yes 35 Yes CellSpot_5GHz

Infra <unknown> Yes 30 Yes VOLS17-5

Infra <unknown> No 100 Yes (Unnamed Network)

Infra <unknown> Yes 25 Yes NETGEAR17

Ad hoc <unknown> No 100 Yes (Unnamed Network)

Infra <unknown> Yes 90 Yes 2wire489

Infra <unknown> Yes 40 Yes ATT146

Infra <unknown> Yes 65 Yes CellSpot_2.4GHz

Infra <unknown> No 70 Yes Den TV.v

Infra g Yes 45 Yes 2WIRE659

Infra <unknown> Yes 80 Yes Swiper

Infra <unknown> Yes 20 Yes ATT-WI-3446

Infra g Yes 55 Yes HP-Print-90-Officejet Pro 8600

Infra <unknown> Yes 7 Yes HOME-CBF2

Infra <unknown> Yes 30 Yes NETGEAR01

Infra <unknown> Yes 15 Yes ATT7z7u7C8

Infra <unknown> Yes 20 Yes aedwards0670

Infra <unknown> Yes 25 Yes HOME-8C0F-2.4

Infra <unknown> Yes 40 Yes VOLS17-2.4

Infra <unknown> Yes 15 Yes Wu Tang Lan

Infra <unknown> No 9 Yes Polk MagniFi MAX-4619.l003

List of preferred networks: 3 item(s)

Profile: Verizon-MiFi6620L-6087

SSID: Verizon-MiFi6620L-6087

SSID length: 22

Connection mode: Infra

Security: Yes

Set by group policy: No

Connect even if network is not broadcasting: No

Connectable: No

Reason: 0x00028002

Profile: CNS-Wifi

SSID: CNS-Wifi

SSID length: 8

Connection mode: Infra

Security: Yes

Set by group policy: No

Connect even if network is not broadcasting: No

Connectable: No

Reason: 0x00028002

Profile: NMT

SSID: NMT

SSID length: 3

Connection mode: Infra

Security: Yes

Set by group policy: No

Connect even if network is not broadcasting: No

Connectable: Yes

Information for Connection ID 1

Connection started at: 2019-04-03 16:06:34-681

Auto Configuration ID: 1

Profile: NMT

SSID: NMT

SSID length: 3

Connection mode: Infra

Security: Yes

Pre-Association and Association

Connectivity settings provided by hardware manufacturer (IHV): No

Security settings provided by hardware manufacturer (IHV): No

Profile matches network requirements: Success

Pre-association status: Success

Association status: Success

Last AP: ac-86-74-0c-d2-d3

Security and Authentication

Configured security type: WPA2-PSK

Configured encryption type: CCMP(AES)

802.1X protocol: No

Key exchange initiated: Yes

Unicast key received: Yes

Multicast key received: Yes

Number of security packets received: 0

Number of security packets sent: 0

Security attempt status: Success

Connectivity

Packet statistics

Ndis Rx: 34206

Ndis Tx: 25228

Unicast decrypt success: 0

Multicast decrypt success: 0

Unicast decrypt failure: 0

Multicast decrypt failure: 0

Rx success: 515

Rx failure: 0

Tx success: 0

Tx failure: 0

Tx retry: 0

Tx multiple retry: 0

Tx max lifetime exceeded: 0

Tx ACK failure: 0

Roaming history: 0 item(s)

Diagnostics Information (Wireless Connectivity)

Details about wireless connectivity diagnosis:

For complete information about this session see the wireless connectivity information event.

Helper Class: Auto Configuration

Initialize status: Success

Information for connection being diagnosed

Interface GUID: ba7ac5ed-139d-4363-903e-201afc4e13d1

Interface name: Realtek RTL8822BE 802.11ac PCIe Adapter

Interface type: Native Wi-Fi

Result of diagnosis: There may be problem

Diagnostics Information (Wireless Network Adapter)

Details about wireless network adapter diagnosis:

For complete information about this session see the wireless connectivity information event.

Helper Class: Native Wi-Fi MSM

Initialize status: Success

Information for connection being diagnosed

Interface GUID: ba7ac5ed-139d-4363-903e-201afc4e13d1

Interface name: Realtek RTL8822BE 802.11ac PCIe Adapter

Interface type: Native Wi-Fi

Profile: NMT

SSID: NMT

SSID length: 3

Connection mode: Infra

Security: Yes

Connect even if network is not broadcasting: No

Result of diagnosis: There may be problem

Network Diagnostics Log

File Name:

20C6A043-3838-49B9-8310-8C4A0C162072.Diagnose.0.etl

Other Networking Configuration and Logs

File Name:

NetworkConfiguration.cab

Collection information

Computer Name:

LAPTOP-JRO1O877

Windows Version:

10.0

Architecture:

x64

Time:

Wednesday, April 3, 2019 4:26:54 PM

[DerGünthernator]

I'm experiencing the same WiFi connectivity issue on my brand-new HP Omen 17-an120nr with Realtek WiFi card RTL8822BE.There are many, people out there having the same problem. Apparently, this has been a standing issue with Omen laptops for many years. I've scanned all the forums for advice, downloaded and re-downloaded the appropriate drivers, updated the BIOS and chipset, tried to reset network adapters at the command prompt, and so on and so forth. Obviously, I also did all the basic things like running the Windows Diagnostic Tool/Troubleshooter, which, in all the years I've owned Windows machines, has never managed to solve a single problem anyway. 

In my case, Bluetooth is not important to me, and I keep it disabled. On my own laptop, it makes no difference to my WiFi problem if I have it turned on or not. 

It's so weird. I can put my four-year-old Venom laptop and this machine on the same table, both connected to 2,4Ghz WiFi, and the Venom will happily zip along downloading at 2+ Mbps with no problems, while this brand new Omen will slog along at 800 kbps or less (!!!). 

Good WiFi connectivity is extremely important to me. Being able to use WiFi without problems is a large part of what makes this laptop useful for to me. I wish I had done more research before I bought it, I would not even have considered it had I known it was prone to WiFI issues of any kind. It looks like HP does not take this problem seriously, because it has been a chronic issue with Omens and other HP laptops for years. There are so many features of a laptop that don't matter to me, like keyboards, since I always plug in a standalone gaming keyboard. Pretty lighting schemes, cool logos, whatever, I could care less. But being able to connect to the internet via WiFi is CRUCIAL to what I bought this laptop for. 

Here is the only tactic I've tried that has proven successful on even a semi-regular basis: When your WiFi is lagging along and barely functioning (as usual), go into Windows Device Manager, click on Network Adapters, right click on your WiFi adapter -- on my machine it's the adapter labeled Realtek RTL8822BE 802.11 ac PCle Adapter (you probably have the same one since your ProdID is 3WE38UA#ABA, the same as my laptop) -- go to Properties >> Advanced, scroll down to "Roaming Aggressiveness" near the bottom of the field that appears on the Advanced tab, and set the value to 6. Highest. While still on the Advanced tab, also make sure that the attribute "Transmit power" is set to 5. Highest. If your WiFi doesn't speed up immediately, try rebooting and/or repeating the process. HTH.

This laptop has been a nightmare since it was delivered five days ago. I've been so busy just trying to get the WiFi to work that I haven't had time to play a single one of the games I specifically bought it to enable me to play at better fps and resolution than my old machine. I wish I'd never bought it. I'm not sending it back, since I don't want to go through even more hassle with it now that the WiFi kind of works most of the time. 

I guess I sound angry. I am. I'm absolutely furious I had to go through all of this nonsense just to get a basic 2,4 Ghz WiFi connection to the internet. 

Good luck. 

[DerGünthernator]

That remedy isn't working now either. I gave up and did what I should have done after finding out this is a known chronic issue with HP laptops: I ordered a quality USB modem adapter from a third-party supplier. I should get it today or tomorrow. If that doesn't work, I'm done with HP, and this brick goes right back to Amazon.

Incidentally, I read numerous reviews of new PCle WiFi cards in the process of looking for a possible replacement for HP's stock card. In seven out of ten cases, regardless of the manufacturer or model, the reviwer made a point of stating that the card was not compatible with HP laptops (!!!).

I can't believe HP has been selling laptops like this for years and continues to do so. Modern quality WiFi is nearly as fast as Ethernet, and for online gaming sessions the difference is becoming irrelevant. Many, many gamers are playing on WiFi now. No responsible manufacturer would knowingly sell a gaming PC with compromised WiFi capabilities.

I wish I'd never bought this laptop. It's a pity, because in all other ways it's outstanding, and by far the best gaming machine I've owned. 

[CNSLLC]

I completely agree.  I haven't had a problem with the cheap HP's that I buy for my office staff.  Of our 39 laptops, about a dozen are HP Envy and HP Laptops.  But it is ridiculous that they are putting a card with a known issue in gaming computers.  This is the last piece of HP equipment that our office will buy.  

[kfmega]

Having similar problem with same wireless card in a brand new pavillion.  Have spent the last week troubleshooting wifi with all the steps you have mentioned above.  I have gotten it to a point where it stays connected when plugged in, but a few minutes after switching to battery power it starts disconnecting every minute or so, can reset network adapter and get reconnected for a minute, but it happens over and over.  I'm going to try to disable bluetooth and see if that helps, but still brand new computer, maybe I should return it and get an intel wifi adapter or go with a dell or lenovo.  Brand new computers should work!  

[JustMe-87]

I have exactly the same problem. Turning bluetooth off however doesn't fix it. For me it drops network exactly every 6 minutes for 3 seconds or so and then reconnects.  Has anyone found a solution?

[INTOWILD]

I'm having the same problem on HP Envy Notebook. HP Tech Support almost immediately told me to reinstall Windows 10. I would really really like to avoid doing this as I have TONS of software I would have to reinstall. It took me a week to do this last time. Where can we get some real support??

[JustMe-87]

SOLUTION for me was to replace the piece of junk Realtek wifi card with an Intel AC-9560 (Non V-Pro version).  Immediately all my bluetooth and dropped wifi problems were solved.  

HP's tech support would NOT replace with anything but the original realtek, so I did it myself.  I only had 2 months left on warranty anyway.

So I hope this helps someone.  My machine runs like a new machine ... for the first time since I purchased it!

[INTOWILD]

I already have the Intel(R) Dual Band Wireless-AC 7265. Ugh!