Broken Wifi/Wireless drivers (only affects the Network Adaptors tab)

[Abi8249]

I have already said this in the ms support page heres a copy AND PASTE (For some reason secure boot is broken so if u help me i might try doin an in place install of windows 11 / an update to new win 11) heres the paste:

so 1 day my network adaptor (wifi) said Windows is still setting up the class configurations for this device now every of them are starting to say windows is still setting up the class configurations for this device

I tried to do everything i found on youtube

reset net adaptors on settings didnt work

delete device/drivers didnt work

and etc.

Any fixes?

UPDATE

It is now saying (only on the wifi adaptor) that a service installation section in this inf is invalid

More info:

I did update the bios

and i did use cpu architecture driver  installs

also i did almost anything i could on device manager.

i currently am typing this on linux in an sd card

[Nal_NR]

Hi @Abi8249,

Welcome to the HP Support Community. 

I'd be happy to help you! 

It sounds like you’ve been through quite a bit already. The issue with your Wi-Fi adapter saying "Windows is still setting up the class configurations for this device" and now reporting an invalid service installation section in the INF file can be quite frustrating. Here’s a comprehensive approach to resolving this issue:

1. Try a Clean Boot:

• Purpose: This helps to identify if there’s any third-party software causing the issue.
• Steps:
  1. Press Win + R, type msconfig, and press Enter.
  2. Go to the Services tab, check Hide all Microsoft services, and then click Disable all.
  3. Go to the Startup tab and click Open Task Manager.
  4. Disable all startup items.
  5. Restart your computer and see if the problem persists.

2. Use Windows Troubleshooter:

• Purpose: Automatically detects and fixes some common issues.
• Steps:
  1. Go to Settings > Update & Security > Troubleshoot.
  2. Select Additional troubleshooters.
  3. Run the Network Adapter troubleshooter.

3. Reinstall Wi-Fi Adapter Driver Using Device Manager:

• Steps:
  1. Go to Device Manager.
  2. Right-click on your Wi-Fi adapter and select Uninstall device.
  3. Check Delete the driver software for this device if available.
  4. Restart your computer. Windows should attempt to reinstall the driver automatically.

4. Manually Install the Correct Driver:

• Steps:
  1. Go to the HP Support Website and search for your laptop model.
  2. Download the latest Wi-Fi driver compatible with your version of Windows.
  3. Install the driver manually and restart your computer.

Please find the remaining steps in the next post. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @Abi8249,

Here are the remaining steps. 

5. Check INF File:

• Purpose: If the INF file is corrupt, it can cause installation issues.
• Steps:
  1. Navigate to C:\Windows\INF and locate the INF file for your Wi-Fi adapter.
  2. Verify that the file is not corrupted or empty.
  3. If you have a backup or a known good INF file, replace it and try reinstalling the driver.

6. System File Checker (SFC) and DISM Commands:

• Purpose: Repairs corrupted system files that might be causing issues.
• Steps:
  1. Open Command Prompt as Administrator.
  2. Run sfc /scannow and wait for the process to complete.
  3. Afterward, run the following commands to repair the system image

7. Restore Windows to a Previous Point:

• Purpose: Reverts system files to a state when everything was working.
• Steps:
  1. Go to Control Panel > System and Security > System.
  2. Click System protection on the left sidebar.
  3. Click System Restore and follow the prompts to restore to a previous point.

8. Perform a Windows Reset:

• Purpose: If the issue persists, this can resolve deeper system issues.
• Steps:
  1. Go to Settings > Update & Security > Recovery.
  2. Under Reset this PC, select Get started.
  3. Choose Keep my files or Remove everything based on your preference.

9. Check for BIOS Update:

• Purpose: Ensure that BIOS update doesn’t affect device compatibility.
• Steps:
  1. Check the HP support page for any new BIOS updates and follow the instructions for updating.

10. Check for Hardware Issues:

• Purpose: Rule out hardware faults.
• Steps:
  1. If possible, test the Wi-Fi adapter on another system or use a different Wi-Fi adapter in your laptop.
  2. This can help determine if the issue is hardware-related.

If none of these steps resolve the issue, it might be a good idea to consult HP phone Support directly or consider a clean installation of Windows as a last resort.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.