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‎03-08-2022 01:01 AM

HP Recommended
Product: HP EliteBook 840 G5 Base Model Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

Actually i know this device is HP XMM 7360 LTE-Advance WWAN card but drivers are not installed properly. installed Chipset Utility, Firmware Upgrades, did automatic Update, installed HP Asistant but non of them helps. After firmware upgrade it worked for a while but after restart it returns to previous state. hp support suggests to install regular windows 10.  Replaced card twice. cvards are working on other machines.

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4 people had the same question
1 REPLY 1

‎05-01-2022 03:09 PM

HP Recommended

Did you ever find a solution?

I have the same problem on my Samsung Galaxy Book Pro LTE (935XDB-KC2) which is brand new. Even resetting Windows 11 did not change the sitution. However, running Ubuntu the LTE Modem is working fine.

 

The Fibocom L850 driver is installed, but there's always the "Comneon Suspend" device with the orange triangle, which does not have any driver installed. And it does not accept the Fibocom L850 driver to be installed manually either.

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