Can anyone assist with wifi issue as my laptop does not want to connect to wifi

[Melanie7812]

Can anyone assist with wifi issue as my laptop does not want to connect to wifi.

[Garp_senchau]

@Melanie7812, Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share your HP unit's product number with us? 

Need help finding your product number? We've got you covered! Check out this handy guide:  Click here

We're looking forward to helping you get back up and running! 

Regards, 

[Melanie7812]

Hello Garp

Please let me know if you received my product number

[Garp_senchau]

Hey @Melanie7812,

Thank you for your response

Unfortunately, I haven't received the product number, or it’s not showing up on the page. I kindly suggest resending the details.

Regards,

[Melanie7812]

C731L237 Is the number I found

[Garp_senchau]

Hey @Melanie7812,

Thank you for your response.

Unfortunately, I couldn’t find any information regarding the product number. Could you kindly share the unit’s serial number via private message? This will help me assist you more effectively.

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name.

You can use this link as well:

Private Messages - HP Support Community

We're looking forward to helping you get back up and running!

Best regards,

[Melanie7812]

Good morning Garp

15876D1F-E59C-4F94-8B98-DCF70B2CC758 is my device ID

I hope this is the correct number 

Regards

Melanie