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‎10-23-2021 03:45 PM - last edited on ‎10-23-2021 04:03 PM by Retired

HP Recommended
Product: HP Stream Notebook - 13-c002dx
Operating System: Microsoft Windows 8.1 (64-bit)

So I can see a list of wifi networks, however I can't find mine listed. I can see my wifi listed on all other devices in my home, such as desktops and phones. What gives?

 

ETA: we just factory reset the laptop, so there really shouldn't be any issues, idk if it's relevant 

Category:
1 person had the same question
1 REPLY 1

‎10-23-2021 04:44 PM

HP Recommended

@mandiemcc 

 

Looks like your machine only supports 2.4 GHz networks. Please allow your router to broadcast  DUAL bands. Your machine then can "see" 2.4 GHz network and allow you to connect.

 

Regards.

BH
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