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HP Recommended
EliteBook 830 G6
Microsoft Windows 10 (64-bit)

I'm not able to connect Sony Headphones and HP notebook. From looking on-line, it seems like I may not have the right Bluetooth drivers, but I don't know how to check

1 REPLY 1
HP Recommended

@MDStinson 

 

Do you allow your Sony is discoverable ?

 

Your machine should have one of the following options

  • Intel® Dual Band Wireless-AC 9560 802.11a/b/g/n/ac (2x2) Wi-Fi® and Bluetooth® 5 Combo, vPro™
  • Intel® Dual Band Wireless-AC 9560 802.11a/b/g/n/ac (2x2) Wi-Fi® and Bluetooth® 5 Combo, non-vPro™
  • Intel® Wi-Fi 6 AX200 802.11a/b/g/n/ac/ax (2x2) and Bluetooth® 5 Combo, vPro™
  • Intel® Wi-Fi 6 AX200 802.11a/b/g/n/ac/ax (2x2) Bluetooth® 5 Combo, non-vPro™

Please check Device Manager to see which one then go to the following link to download the right driver for BT and install to your machine.

 

         https://support.hp.com/au-en/drivers/selfservice/hp-elitebook-830-g6-notebook-pc/26609813

 

Regards.

BH
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