cancel
Showing results for 
Search instead for 
Did you mean: 
MDStinson
New member
1 0 0 0
Message 1 of 2
196
Flag Post

Can't connect Sony bluetooth headphones to HP NP

HP Recommended
EliteBook 830 G6
Microsoft Windows 10 (64-bit)

I'm not able to connect Sony Headphones and HP notebook. From looking on-line, it seems like I may not have the right Bluetooth drivers, but I don't know how to check

1 REPLY 1
banhien
Level 19
Level 19
94,663 93,320 12,268 26,098
Message 2 of 2
Flag Post
HP Recommended

@MDStinson 

 

Do you allow your Sony is discoverable ?

 

Your machine should have one of the following options

  • Intel® Dual Band Wireless-AC 9560 802.11a/b/g/n/ac (2x2) Wi-Fi® and Bluetooth® 5 Combo, vPro™
  • Intel® Dual Band Wireless-AC 9560 802.11a/b/g/n/ac (2x2) Wi-Fi® and Bluetooth® 5 Combo, non-vPro™
  • Intel® Wi-Fi 6 AX200 802.11a/b/g/n/ac/ax (2x2) and Bluetooth® 5 Combo, vPro™
  • Intel® Wi-Fi 6 AX200 802.11a/b/g/n/ac/ax (2x2) Bluetooth® 5 Combo, non-vPro™

Please check Device Manager to see which one then go to the following link to download the right driver for BT and install to your machine.

 

         https://support.hp.com/au-en/drivers/selfservice/hp-elitebook-830-g6-notebook-pc/26609813

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation