Can't connect to 5Ghz wifi network

[phoenix9ray]

The laptop fails to connect to a 5Ghz Wifi network, the network name is visible, when i try to connect it takes several seconds and throws the error 'Can't connect to this network'. The problem is only with the 5Ghz wifi not with 2.4Ghz. The problem exists since the day i bought the laptop, it is only 10 days old.

OS - windows 11 22h2

Driver: Intel(R) Wi-Fi 6E AX211 160MHz

[ub6424]

Hello @phoenix9ray 

Sorry to hear that you are having problems ... I would like to help you.

(1) Visit --->>> Intel Wi-Fi Site

- Download and install WiFi-22.160.0-Driver64-Win10-Win11.exe driver

(2) Restart Windows

(3) Test <wireless> network

(4) Please report your results

[phoenix9ray]

Installed the latest driver. But the issue still remains.

I also see this error in the event viewer.

[ub6424]

Hello @phoenix9ray 

(1) Disconnect wireless lan connection

(2) Start Windows <device manager>

- Double click intel wireless device

- Change advanced settings

5G Wireless Mode

IEEE 802.11a
>IEEE 802.11a/n
IEEE 802.11a/n/ac
IEEE 802.11a/n/ac/ax

(3) Connect wireless lan and test 5G connection

(4) Please report your results

[ub6424]

Hello @phoenix9ray 

If it still fails ... try 

(1) Disconnect wireless lan connection

(2) Start Windows <device manager>

- Double click intel wireless device

- Change advanced settings

5G Wireless Mode

IEEE 802.11a
IEEE 802.11a/n

>IEEE 802.11a/n/ac

IEEE 802.11a/n/ac/ax

(3) Connect wireless lan and test 5G connection

(4) Please report your results

[phoenix9ray]

Switched to 802.11a/n/ac as well as n. But Same result, can't connect to this network.

Found a new error in the error log:

there are several other event IDs when i switched the wireless mode with event IDs 7017, 7010, 7002, 7005, 7027, 7036. All of them missing information similar to the one shared above.

[ub6424]

Hello @phoenix9ray 

(1) Download and install from Microsoft Apps Store

HP PC Hardware Diagnostics Windows

or

HP PC Hardware Diagnostics Windows v1.8.2.0

(2) Run <HP Diagnostics for Windows>

 --->>> Perform Component Tests to check <wireless adapter>

(3) Please report your results ( error messages, take screenshots )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )