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Microsoft Windows 7 (64-bit)

Help I am unable to connect to the internet I have tried using the Ethernet cord and hooking the router to my computer but that doesn't work either.

1 REPLY 1
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Hi@Shannshabam,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing issues with the HP Laptop cannot connect to a network.

 

I have a few recommendations 

  • Update your Notebook computer to the latest BIOS from HP.COM.
  • Make sure the Windows and HP support assistant updates are up to date. 
  • Try doing System Restore on the PC if it had worked few days ago.
  • Go to Device manager > select the WIFI drivers under network adapter> Right click go to properties > Under properties go to Power Management Tab> Uncheck "Allow the computer to turn off this device to save power"
  • Windows Can't Connect to This Network Error is mostly due to the Drivers for the Network Adapter on your computer becoming outdated or getting corrupted. 
  • Please click on this link for Troubleshooting Wireless Network and Internet (Windows 10).

Hope this helps! Keep me posted. 

 

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Have a great day!

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