cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 1 0 0
Message 1 of 4
180
Flag Post

Can't connect to public wifi-does not bring up space for password to be entered

HP Recommended
NO laptop 15-vs1xx
Microsoft Windows 10 (64-bit)

When I click on the internet connection, normally a box would appear to enter the password. But it doesn't. It then shows as "connected-no internet." 

3 REPLIES 3
Highlighted
HP Support Agent
HP Support Agent
28,931 28,884 2,392 3,608
Message 2 of 4
Flag Post
HP Recommended

@Fan09 Guest or public networks (such as networks found in apartments, coffee shops, schools, or hotels) have additional security features that can prevent the connection, and also, they may not be secure at times, hence HP does not recommend using them, could you connect to your home network and let us know if that works?

 

Keep us posted, so we can troubleshoot accordingly.

 

P.S: Welcome to HP Community 😉

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

Reply
0 Kudos
Highlighted
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Sorry for the delayed response. . .laptop works fine at home.  I realize that public wifi is not the best or safest.  However, we travel extensively in our camper and often public wifi is the only option, which is the reason for the question. Is there a solution? 

Reply
0 Kudos
Tags (1)
Highlighted
HP Support Agent
HP Support Agent
28,931 28,884 2,392 3,608
Message 4 of 4
Flag Post
HP Recommended

@Fan09 You may want to check with a local tech as we don't support the same, and I hope you understand!

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation