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HP Recommended
HP Stream notebook PC 11
Microsoft Windows 8.1 (64-bit)
Please HELP!!! I'm desperate!!! I was trying to free up space on my HP Stream and now I cannot connect to the wifi... My computer says it's connected, but when I open a IE or Firefox the page never loads. I just get the spinning thinking circle. This is my only computer and I have tons of homework! Someone please help! This computer doesn't have an Ethernet port so I can't even manually connect to the internet.
1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @Vinceone

 

Welcome to the HP Forums!

 

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

 

I reviewed your post and I understand that you are having issues connecting to your wireless network.

 

I’d love to help!

 

Follow the below steps to fix this issue.

 

Open CMD as Admin:  Copy the following commands, and press Enter after each one.

 

netsh int tcp set heuristics disabled

netsh int tcp set global autotuninglevel=disabled

netsh int tcp set global rss=enabled

netsh int tcp show global  (Check if All settings have taken effect)

 

Reboot the system and see if it works.

 

If the issue persists, follow the steps in the below link.

 

http://hp.care/2c86VnP

 

Let me know how it goes and you have a good day ahead.

 

If the information I've provided was helpful, please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons, that’ll help us and others see that we’ve got the answers!

 

Take care!

Cheers!

The_Fossette
I am an HP Employee

View solution in original post

4 REPLIES 4
HP Recommended

Hi @Vinceone

 

Welcome to the HP Forums!

 

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

 

I reviewed your post and I understand that you are having issues connecting to your wireless network.

 

I’d love to help!

 

Follow the below steps to fix this issue.

 

Open CMD as Admin:  Copy the following commands, and press Enter after each one.

 

netsh int tcp set heuristics disabled

netsh int tcp set global autotuninglevel=disabled

netsh int tcp set global rss=enabled

netsh int tcp show global  (Check if All settings have taken effect)

 

Reboot the system and see if it works.

 

If the issue persists, follow the steps in the below link.

 

http://hp.care/2c86VnP

 

Let me know how it goes and you have a good day ahead.

 

If the information I've provided was helpful, please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons, that’ll help us and others see that we’ve got the answers!

 

Take care!

Cheers!

The_Fossette
I am an HP Employee

HP Recommended
You're amazing!!! Your first suggestion solved my problem!!! Thank you so much!

Cheers!
HP Recommended

Hi @Vinceone

 

Thank you for posting back.

 

Perfect, I am really glad to hear that! 

 

If any other questions arise, please feel free to write back to me.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

HP Recommended
So, update on my problem. Your fix, does fix the problem, but only temporarily. Once the computer goes to sleep or I shutdown, I have to do it all over again. Any suggestions?
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