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‎12-02-2022 11:32 AM

HP Recommended
Product: HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ey0000 (54J83AV)

I got this laptop new a week ago. Everything was fine last night, but now it says I’m not connected to wifi and there’s nowhere to find available networks. I’ve tried so many things, but nothing has worked!

Category:
1 REPLY 1

‎12-03-2022 11:32 AM

HP Recommended

Hello @gm_2244 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we continue ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

 

(2) Start Windows <Device Manager>

- Expand <Network adapters>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

 

(3) Please report back

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