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Honor Student
Posts: 2
Member Since: ‎09-09-2016
Message 1 of 3 (199 Views)
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Can't connect to wifi

Product Name: HP 15 Notebook PC
Operating System: Microsoft Windows 7 (64-bit)

Hi everyone,

 

Please, I really need your help. I had my laptop downgraded from Windows 8 to Windows 7 (64-bit). Now after the installation of the new OS, I can no longer connect to wifi. The following are my laptop and problem details.

 

PRODUCT NAME: HP 15 Notebook PC (HP 15-d002se)

SERIAL NUMBER: 5CB35223P1

PRODUCT NUMBER: F9F78EA#ABV

 

HARDWARE ID:

PCI\VEN_8086&DEV_0166&SUBSYS_21BC103C&REV_09

PCI\VEN_8086&DEV_0166&SUBSYS_21BC103C

PCI\VEN_8086&DEV_0166&CC_030000

PCI\VEN_8086&DEV_0166&CC_0300

 

These drivers are not working:

 

-3d Video Controller

-Network Controller

-PCI device

-SM Bus Controller

-Universal Serial Bus (USB) Controller

 

 

I really appreciate your help.

Thanks a lot!

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Re: Can't connect to wifi

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Teacher
Posts: 72
Member Since: ‎09-04-2016
Message 2 of 3 (186 Views)

Re: Can't connect to wifi

Reinstall all the windows 7 drivers from the link below.

 

http://support.hp.com/us-en/drivers/selfservice/HP-15-d000-Notebook-PC-series/6529963/model/6822794

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Honor Student
Posts: 2
Member Since: ‎09-09-2016
Message 3 of 3 (165 Views)

Re: Can't connect to wifi

Thanks JanuS1Redstone, I will try them. 

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