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‎09-25-2021 01:47 PM - last edited on ‎09-25-2021 05:25 PM by Moderator

HP Recommended
Product: HP G62 NOTEBOOK PC
Operating System: Microsoft Windows 10 (64-bit)

Hi everyone,

 

My laptop have an issue with wifi connection. After turning on, it can't connect to the internet while my other electronic devices did perfectly. I also tried to find out which wifi driver should I download to update the previous one but I can't find a legit one.

Below is some of the information of my laptop.

My product serial number is [Personal Information Removed]

Capture 2.PNGCapture 3.PNGCapture.PNG 

Category:
1 REPLY 1

‎09-25-2021 05:27 PM

HP Recommended

@dannynguyen 

 

Sounds like your machine only supports 2.4GHz networks. Please allow your router to broadcast DUAL bands, your machine will "see" 2.4GHz network and allow you to connect.

 

Regards.

BH
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