-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Wireless and Networking
- Can't connect with my home wifi network

Create an account on the HP Community to personalize your profile and ask a question
09-25-2021
01:47 PM
- last edited on
09-25-2021
05:25 PM
by
RodrigoB
Hi everyone,
My laptop have an issue with wifi connection. After turning on, it can't connect to the internet while my other electronic devices did perfectly. I also tried to find out which wifi driver should I download to update the previous one but I can't find a legit one.
Below is some of the information of my laptop.
My product serial number is [Personal Information Removed]
09-25-2021 05:27 PM
Sounds like your machine only supports 2.4GHz networks. Please allow your router to broadcast DUAL bands, your machine will "see" 2.4GHz network and allow you to connect.
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.