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Can't find bluetooth connection in my "HP ENVY 15 Notebook PC"

HP Recommended
HP ENVY 15 Notebook PC
Microsoft Windows 10 (64-bit)

I am trying to connect my new MX master 2s with bluetooth connectivity. I can't seem to find any bluetooth settings in my pc. I am running windows 10 - education. My PC model is HP ENVY 15 Notebook PC. When I try to add a bluetooth device from "Bluetooth & Other Devices", it gives me turn on the bluetooth, and I am not sure if I am able to find bluetooth connectivity in my PC. 

Capturess.PNG

Capture.PNG

 

I also tried to install some drivers for bluetooth connection. I am not sure what driver is needed for my purposes. I would really appreciate any suggestion/guidance from someone.

 

Please let me know if any other details regarding my system/issue is required for troubleshooting purposes.

 

Thank you in advance:)

 

 

 
14 REPLIES 14
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Message 2 of 15
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Hi:

 

I can tell from your screenshot that your notebook does not have built in Bluetooth networking.

 

The Atheros AR9485 wifi adapter is wifi only.  It is not a combination wifi/Bluetooth adapter.

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Message 3 of 15
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Thanks for your response Paul.

 

So, you are saying my PC doesn't have the required hardware to support Bluetooth connectivity, is that right?

Is there something I can buy/install like a driver or a network card to make this work?

 

(I know it's kinda old laptop, but I thought it has got all the required configurations, but apparently not..)

 

Let me know if there is anything else I can do to resolve this problem.

Thanks again.

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You're very welcome.

 

That is correct.  Your notebook is lacking the Bluetooth hardware that comes with some model wifi adapters.

 

The model wifi adapter your notebook has is wifi only.

 

If you let me know the full model number or product number of your notebook, I will let you know if the internal wifi card can be upgraded.

 

https://support.hp.com/us-en/document/c00033108

 

Otherwise, you can purchase an external USB Bluetooth adapter.

 

https://www.amazon.com/Kinivo-USB-Bluetooth-4-0-Compatible/dp/B007Q45EF4

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Serial Number: [edited]

 

Full product/model:  HP ENVY 15 Notebook PC G0T55AV 0974110000405F10000620180

 

(I got these from the command prompt)

 

Let me know if these are what you were looking for.

 

Thank you.

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Hi:

 

The info you provided is fine.

 

Here is the link to the service manual for your notebook, where you can find the wifi card removal and replacement procedures.

 

http://h10032.www1.hp.com/ctg/Manual/c04409752

 

The first thing you will need to do is to confirm that there are two antenna cables connected to the Atheros wifi card in there now.  There should be but you can't upgrade the card unless there are.

 

If there are, you can replace the Atheros card with this one, and not only will you have Bluetooth, but you will have dual band wifi with AC speeds on the 5.0 GHz wifi band.

 

Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 WiFi + BT 4.0     HP Part # 710661-001

 

The card is readily available on eBay or Amazon.

Search by the HP part number, not by the model number of the wireless card.

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Message 7 of 15
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Thanks so much for your help.

 

So, I am basically opening my laptop up and upgrading the network card, right?

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You're very welcome.

 

That is correct.  

 

But first, you must confirm the presence of two antenna cables being connected to the Atheros card in there now.

 

The Intel card is one of those cards that has both wifi and Bluetooth on the same circuit board.

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Message 9 of 15
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Just confirming, i have two cables connected to my current network card,Just confirming,so I can update it with the new one that you suggested. Let me know if I should go ahead and do the upgrade

 

 

530E30B3-DA57-48BA-82FE-4E284A9A99E0.jpeg

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Message 10 of 15
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Hi:

 

You are good to go!

 

Before installing the new card, uninstall the Atheros wifi card in the device manager, and check the uninstall driver box too.

 

Then shut down, unplug the PC, remove the battery and install the Intel card.

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