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‎09-11-2022 08:45 AM

HP Recommended
Product: HP ProBook 455 G8 Notebook PC (46W64AV)
Operating System: Microsoft Windows 11

Hi,

 

I got a problem with WIFI. I bought one week ago a new HP laptop, everything worked fine. I updated the system from win10 to win11. Everything workd for for few days. Yesterday I stopped working, jut left the device and today I noticed there is no internet connection. I coudnt't find any Wifi. Then I realized that I can't even choose from wifi list, there is no wifi device on device manager list, there is no wifi in advanced network setting.

 

I entered HP webside, downloaded absolutely all new drivers related to my product but still the same sitaution. I can work only on a wire connection. It didn't disappear from the list

 

It's my device manager (sorry, in Polish). Karty siecowe means network devices.

pawellbn_0-1662907381074.png

And as you can see no wifi networks here as well

pawellbn_1-1662907459370.png

I didn't install anything lately, eveything is up to date, no changes in hardware as well. Please help

 

3 REPLIES 3

‎09-11-2022 12:58 PM

HP Recommended

Hello @pawellbn 

Sorry to hear that you are having problems ... I would like to help you.

 

@pawellbn wrote:

Hi,

I got a problem with WIFI. I bought one week ago a new HP laptop, everything worked fine. I updated the system from win10 to win11. Everything workd for for few days. Yesterday I stopped working, jut left the device and today I noticed there is no internet connection.

(1) In most cases, the simplest solution:

 => Use Windows Restore to return to the restore point (date) >>> before <<< the error occurred.

 

https://www.windowscentral.com/how-use-system-restore-windows-11

See section < How to undo changes using System Restore on Windows 11 >

 

(2) Please report your results

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‎09-12-2022 03:25 AM

HP Recommended

Hi, thanks for your suggestion but I finally managed to solve it somehow.

I tried plenty of solutions found in internet but nothing helped.

I don't know why, but during restart I also checked BIOS (UEFI) and run there wirless device checked. First of all, the wireless diveces (wifi and bluetooth) were visible there. Second of all testes went fine.

And after restart wifi and bluetooth appeared in Windows. It's really weird.

Was this reply helpful? Yes No

‎09-12-2022 03:29 AM

HP Recommended

Hello @pawellbn 

 

It is possible that HP Diagnostics initialized the module with the wireless test and performed a reset, so to speak. This could be the explanation.

 

Good luck

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