cancel
DragonGuy996 Honor Student
Honor Student
3 1 0 0
Message 1 of 2
123
Flag Post
HP Recommended

Can't see my wireless connection

Intel Pentium N3710
Microsoft Windows 7 (64-bit)

When I downgraded from Windows 10 to Windows 7, I lost WiFi for some reason. I tried installing https://ftp.hp.com/pub/softpaq/sp91501-92000/sp91514.exe but that didn't work. Please help ASAP. 

 

Model: 15-bs020wm

Version: Windows 7 64x

1 REPLY 1
HP Support Agent
HP Support Agent
18654 18600 1536 2584
Message 2 of 2
75
Flag Post
HP Recommended

Can't see my wireless connection

@DragonGuy996 This computer wasn't meant for Windows 7 as HP doesn't recommend or support a downgrade of the OS, as you can see the drivers listed for your computer under the HP website: Click here to verify are for Windows 10 alone, which means, they don't work on Windows 7, besides, if you need a driver to work on Windows 7, you may want to look up 3rd party website such as Driverscape, etc... (Not recommended by HP, this is just me, trying to help you out as a person), that said, HP recommends you get back to Windows 10 OEM using the HP Recovery media: Click here or here to obtain one and here to know how to use it.

 

P.S: Welcome to HP Forums! 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation