Can't turn Wi-Fi on

[Mike990]

Hi, 

My hp split x2 has a problem with connecting to the internet, and Windows Diagnostic check and HP Assistant continuously tells me that my wireless key or button is turned off and I have to enable it in order to use Wi-Fi. I have found no wireless button or switch on the laptop and there doesn't seem to be a Wi-Fi key, other than airplane mode which is on f12, the laptop isnt on airplane mode either and bluetooth seems to be working fine. The network adapter on the laptop is a Broadcom BCM43142 802.11 bgn Wi-Fi M.2 Adapter and I have installed the latest drivers for it on the notebooks driver page, I have checked internally if everything was connected on the wifi adapter and everything seemed fine, it was all connected. I am wondering if the wifi adapter is defective but bluetooth seems to be working perfectly. This laptop was given to me by someone and the previous owner had no problem using it, this problem popped up when the laptop got a factory reset. I have also tried reinstalling windows 10 on a flash drive numerous times but there seems to be no luck, the problem still persists.

Is there a specific switch or button or key I don't know about that turns on the wifi? Please let me know.

Thanks

[Echo_Lake]

@Mike990

Thank you for posting on the HP Support Community.

let's try these steps:

Wireless Module test:

Use the following steps to open the Component Tests menu. ( do not skip any troubleshooting steps even if you feel steps are repeating )

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
3. On the main menu, click Component Tests.
4. The Component Tests menu displays.
5. Wireless Module Test - This test checks that the BIOS detects the wireless module and that it is enabled.

To run the test, click Wireless Module, and then click Run once.

1. The Wireless Module Test takes 30 seconds to complete.

If the test passes, try these steps:

Reinstall the network adapter using HP Recovery Manager (Windows 8, 10)

Reinstall original software or drivers using the HP Recovery Manager. If your PC does not locate the Recovery Manager installed, click the ‘next step’ button below.

1. In Windows, search for and open HP Recovery Manager. If prompted for an administrator password or confirmation, type the password or provide confirmation. If prompted by User Account Control to allow the program to make changes to the computer, click Yes.
2. Under Help, click Reinstall drivers and/or applications and wait for Recovery Manager to generate a list.
3. From the combined list of applications and drivers, with the drivers listed first, select the checkbox next to the drivers you want to reinstall. NOTE: The name of the adapter varies, depending on which one is installed on your PC.
4. When the Installation is completed message displays, click OK.
5. Close all open applications, restart your computer, then try connecting to the Internet again.

Set BIOS default and restart:

1. Restart your notebook.
2. During startup, press F10 repeatedly until the BIOS menu is displayed.
3. Once the BIOS menu is displayed, press F9 to restore factory defaults.
4. Select Yes to confirm.
5. Press F10 to save changes and exit.
6. Select Yes to confirm.
7. The computer restarts using the default settings.

After your computer has restarted once in Windows test your wireless connectivity. Try connecting to the Internet again.

Follow the below steps in order to Enable Wireless in Windows:

1. Press the Windows key. This takes you to the start screen.
2. Type “wireless”. ...
3. Click on Change Wi-Fi Settings. ...
4. Click on Turn wireless devices on or off.
5. Slide the button next to “WiFi” to the "On" position.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Mike990]

I have tried all of these and theres still no luck, but the component test did pass. It still displays itself as "turned off"

[Riddle_Decipher]

@Mike990 Did you follow the rest of the steps, apart from the hardware test? If yes, and the issue persists, I suggest you follow the below steps:

Here's a related HP Forums post that seems to have helped others: Click here
I have a few steps to resolve the issue:

• If you've already reinstalled wireless drivers, I would recommend using an Ethernet cable (Wired) and update your Wi-Fi drivers using this link
• Update the bios by visiting this link or through support assistant using an Ethernet cable.
• Now try to connect to the internet wireless.  

 The best way to resolve the issue is by using the HP Guided Troubleshooter:

Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.