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- HP Community
- Notebooks
- Notebook Wireless and Networking
- Can`t turn on Bluetooth

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02-07-2020 03:12 PM - edited 02-07-2020 03:19 PM
product name QB557EA#ACB
Pc: Pavilion g6-1124er
i`m install win 10 on this notebook, and now can`t turn on bluetooth. In device manager, i can see this device, and win 10 automatically install driver for it (Qualcomm Atheros AR3011Bluetooth adapter 3.0), but i haven`t got any options to turn it on, also when i`m trying to find my bluetooth devices, it says that my bluetooth on notebook is off. Also in device manager i see that bluetooth have a problem (yellow sign), deinstallation this device isn`t effective and gives nothing.On previous OS (win7) Bluetooth works perfectly. How to fix it? (i dont want to turn back at win7, but also i need bluetooth)
bluetooth id: USB\VID_03F0&PID_311D&REV_0001
USB\VID_03F0&PID_311D
And sorry for my bad english.
02-07-2020 04:55 PM
Please download and install
http://ftp.hp.com/pub/softpaq/sp52501-53000/sp52803.exe
Hope this helps.
Regards.
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02-08-2020 04:25 AM - edited 02-08-2020 04:54 AM
Nope, that`s not working. Windows says that "Atheros Bluetooth Suite can`t work in OS" and invites me to check for updates of this driver. I`m tried to instal in compability mode with win7, but it`s also didn`t help. I tried to remove device, restart pc, or instal this driver in safety mode, but it didn`t help. Only for a second after loading win10, in device manager i saw that device work(without yellow sign),but then yellow sign shaped again.
Also for some reason, after deleting Atheros, win10 installed Generic Bluetooth Adapter