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- HP Community
- Notebooks
- Notebook Wireless and Networking
- Can't update the network adapters

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09-27-2020 08:40 AM - edited 09-27-2020 08:48 AM
After update Realtek RTL8xxx series wireless LAN drivers for my device from HP Support Assistant .
I see that My WiFi option is disappear from my network settings, when I update other network adapters it shows
an error 'Windows encountered a problem installing the drivers for your device.
I don't know why hp company gives an unstable driver update there is no soution of this problem.
because in this issue you are not ale to use ethernet and Wifi you need to create a restore point before installing the driver from HP support Assistant . this driver update still showing in hp support assistant. I am requesting to hp company to give technician
support for customers for small issues like Microsoft disability Answer Desk .
09-29-2020 01:09 PM
@Manvendrasingh1 Have you run a wireless card test on your device to identify if this is either a hardware or a software malfunction?
If not, let's start with that:
- Turn the computer On and keep tapping F2 repeatedly on startup to enter system diagnostics.
- Select the component test and run a wireless test on your computer.
- FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE
- (By the end of this article all the issues should be resolved)
If the test fails or does not detect the wireless card, this could be a hardware malfunction, please revert to me with the failure ID,
However, if the tests pass, restart your computer, then visit the HP website and use the product number of your device to download and install the wireless adapter from the list under the Windows OS you select.
- If the issue persists, you may want to create a backup of all your important data into an external storage device and perform a system reset:
- Refer to this HP Article for assistance.
P.S: Welcome to HP Community 😉
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us,
have a good day, ahead.
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.
10-01-2020 12:41 PM
@Manvendrasingh1 I'm glad you've got that sorted,
That said, if you need anything else, feel free to write to us any time,
And have a good day, ahead.
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.