• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎12-02-2023 08:26 AM

HP Recommended
Product: HP ENVY x360 Convertible Laptop PC 15-ed1000 (169X0AV)
Operating System: Microsoft Windows 11

Windows 11 23H2

 

Whenever I select Add Device -> Bluetooth, all I get is "Couldn't connect".  The device I'm trying to connect to is in pairing mode, but there does not even appear to be an attempt to search for available devices. 

 

Additionally, if I turn Bluetooth off (via the Task bar), the Bluetooth icon gray's out and I cannot turn it back on - yet currently paired Bluetooth devices continue to work (i.e. a headset still plays, even though Bluetooth is supposedly turned off).

 

I have tried the Windows troubleshooter, the HP tools, restarting the laptop, stopping and restarting services, updating bluetooth drivers, uninstalling and reinstalling driver, and yet nothing seems to work.

 

Any additional suggestions would be appreciated

Category:
1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.