01-20-2020 07:54 AM
Hi, I have a brand new HP Pavilion Gaming Desktop 690-0835no but cannot connect to WiFi at all. I have followed the support suggestions including updating drivers, removing/adding the device and so on, but the result remains the same - it simply cannot see any WiFi access points.
I have the same issue with the Bluetooth IF where also it cannot find any devices.
The Pavilion uses the Realtek RTL8821CE - 802.11 a/b/g/n/ac (1x1) Wi-Fi® and Bluetooth® 4.2 combo
01-22-2020 03:30 PM
Are you able to go online using the Ethernet?
If yes, I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...
HPSA will automatically search for all the latest drivers for your Notebook
Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
Click Check for updates and messages to scan for new updates.
Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
Click the update name for a description, version number, and file size.
Select the box next to any updates you want to install, and then click Download and install.
Also ensure Windows is up to date.
Select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available
Keep me posted how it goes
Thank you and have a wonderful day 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
I Am An HP Employee
01-23-2020 03:00 AM
Hi! Thank you for your reply.
Yes I can go online using wired connection and all drivers are updated. I spoke to one of your support agents and I was advised to also check if I could see anything physically wrong. Once I opened up I could see that the antenna from the WLAN chip was not attached so it's a DOA / HW fault and not SW.
Anyway I swapped it to a new today and will test it later. Thank you!