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‎01-15-2022 02:23 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hi, I received a new hub from virgin yesterday and all devices are connected besides my laptop..

The strangest thing is, a hidden network has become visible on my list of networks and disappeared when I disconnected it.. 

I've been draining my mobile hotspot since yesterday trying to figure out what has happened..

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-15-2022 03:00 PM

HP Recommended

@Trean 

 

What is your machine ? Can it "see" your new network SSID ? If NOT, your new network SSID may use 5.0GHz and your computer only supports 2.4GHz.

 

Please give your new network also to broadcast 2.4GHz (dual channels). Your computer may see new SSID now and allow yo to connect.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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3 REPLIES 3

‎01-15-2022 03:00 PM

HP Recommended

@Trean 

 

What is your machine ? Can it "see" your new network SSID ? If NOT, your new network SSID may use 5.0GHz and your computer only supports 2.4GHz.

 

Please give your new network also to broadcast 2.4GHz (dual channels). Your computer may see new SSID now and allow yo to connect.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




1 person found this reply helpful
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‎01-15-2022 03:25 PM

HP Recommended

@banhien I didn't even consider that possibility.. Thank you so much for your reply..

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‎01-15-2022 03:28 PM

HP Recommended

@Trean 

 

You are welcome

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
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