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Cannot turn my HP spectre 360 keyboard backlight on

HP Recommended
HP spectre 360
Microsoft Windows 10 (64-bit)

Product name : HP Spectre x360 Convertible 13-ae0xx

Product number : 4RW26PA#ABG

Serial number : [Personal Information Removed]

Motherboard ID : 83B9

Service ID : 20191023

BIOS : F.31-08/07/2019

Keyboard revision : 56.50

Total memory : 16 GB

Processor name : Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended



I reviewed your post and I understand that the keyboard backlight is not working.


Don’t worry, I assure you I will try my best to get this sorted.


I recommend you follow the steps in the below article and check if it helps.


Let me know how it goes and you have a great day!


P.S: Welcome to the HP Support Community 😊


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



Stay Home – Stay Safe

I am an HP Employee

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