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‎05-08-2023 12:15 PM - last edited on ‎05-08-2023 01:37 PM by Retired

HP Recommended
Product: HP Wireless Keyboard and Mouse 300
Operating System: Microsoft Windows 11

Serial: [personal info removed]

model: HSA-A002K

P/N: 3ML04AA

COMPONENT P/N: L18830-db1

 

AAA Batteries are in. 2 in both the keyboard and mouse, each. Mouse turns on but cannot wirelessly connect to my laptop (HP Laptop - 15z-ef100 CTO). Keyboard doesn't turn on, no on/off switch, only Bluetooth button that doesn't work - Light never turns on. When holding down the connect buttons, my laptop does not detect either the keyboard or mouse.

 

Tried all support options and no help.

 

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