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RALLTech
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Cannot use WLAN in laptop

HP Recommended
Pavilion Sleekbook 14-b009TU
Microsoft Windows 8.1 (64-bit)

Hi,

 

I hope someone can help me on this; the WLAN connection in my laptop is not working and wireless adapter is not recognized.  I've installed all the drivers from the HP website Support section. The Ethernet connection is recognized and works though.

 

Would you have any pointers on how to resolve this? Based on what I saw, the WLAN card is "Ralink RT3290 802.11bgn".

 

Based on a previous thread, I've installed "HP PC Hardware Diagnostics Windows - v1.6.8.0" and ran the "Wireless Stress Test" and here are the results:

 

TestVersion = 1.0 TestId = 43310157-2392-4173-a4e3-b6b184a7edf7 StartTime = 2021-03-28T12:18:37 ExecutionDuration = 00:00:28 Result = ExecutionPassed PassID = 20808-25310-93458 ================================================== Ping DefaultGateway 192.168.8.1 Ping OptionsDontFragment = False Ping OptionsTtl = 64 Ping DefaultGateway 192.168.8.1 Success Ping RoundtripTime = 0 ms ------------------------- A command that prompts the user failed because the host program or the command type does not support user interaction. Try a host program that supports user interaction, such as the Windows PowerShell Console or Windows PowerShell ISE, and remove prompt-related commands from command types that do not support user interaction, such as Windows PowerShell workflows. Test failed.

 

Thanks in advance!

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banhien
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Message 2 of 4
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HP Recommended

@RALLTech wrote:

.. Would you have any pointers on how to resolve this? Based on what I saw, the WLAN card is "Ralink RT3290 802.11bgn"....


@RALLTech 

 

From the following information, it does NOT have Ralink wifi adapter

 

           https://partsurfer.hp.com/Search.aspx?searchText=C5J12PA

 

It actually has Qualcomm Atheros QCA9000 Series Wireless LAN  adapter part # 690019-005 . Your machine came with FreeDOS, you need proper drivers for it to work. Please use the following driver for Windows 8.1

 

             https://ftp.hp.com/pub/softpaq/sp65001-65500/sp65048.exe

 

Regards.

BH
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RALLTech
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Thanks @banhien

 

One piece of info. I forgot to mention was that the Laptop does not seem to identify the WLAN on Device Manager.

 

Once I downloaded the sp65048.exe and ran it, I think it could not find the component and gave me the attached error.

 

Do you have any idea why the WLAN card is not shwoing up on the Device Manager?

sp65048_Error.PNG

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RALLTech
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Hi @Banhien

 

Do you have any feedback on my question on 29/MAR?

 

Thanks

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