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‎07-11-2023 02:49 AM - last edited on ‎07-11-2023 01:03 PM by Retired

HP Recommended

Hi Paul. Can i ask you for the link dowload to fix the problem in this link https://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/Driver-issue-Port-0004-Hub-0002... . I got the same problem and I lost my bluetooth driver even though I downloaded it and installed it from intel's homepage but it didn't work. I will very glad if you help me. Thank a lots.

2DWorldForever_0-1689065356850.png

 

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1 REPLY 1

‎07-11-2023 06:39 AM

HP Recommended

Hi:

 

I don't see a Bluetooth device manager category in your screenshot.

 

Since your notebook has a Mediatek wifi card, you would need to install the Mediatek Bluetooth driver for it.

 

The device that has stopped is your notebook's WWAN card.

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