Cellular Problem (I could see my local network display (DIGICEL)

[da_richart]

Digicel is my CarrierCant connect to this networkWhen i troubleshot it , this the erroe displayedotherr errors

[MKazi · Accepted solution]

@da_richart

Let me take a moment to thank you for posting on the HP Support Forums. 

I understand that you have an HP Spectre x2 - 12-a009nr and it does not connect to the wifi. I appreciate the steps you have performed and have certainly done a good job.

To assist you better, I would like to know the following information:

• When was the last time the laptop could connect to the wifi?
• Did any software changes or updates happen on the laptop post which this issue may have started?
• Do other devices connect to the wifi properly?

Here is a list of steps that commonly resolve issues with wireless connectivity.

First, we have a step by step guide to walk you through the troubleshooting process here: 
Troubleshooting Your Wireless Network and Internet Connection

A second option, is to try these steps:
Powercycle the network:
1. Shut down your notebook.
2. Unplug the power to your router.
3. Unplug the power to your modem.
4. Wait at least 45 seconds.
5. Plug in the modem, and wait for it to come back online.
6. Plug in the router, and wait for it to come back online.
7. Turn on your notebook, and test your connection.

Disable the Power Off option for the adapter:
1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)
2. Expand the Network adapters.
3. Right click on the Ethernet/Wireless Adapter and click Properties.
4. Click the Power Management tab.
5. Remove the check mark beside Allow the computer to turn off this device to save power.
6. Click OK.
7. Test.

Reset the TCP/IP settings on your PC:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.
4. Restart your PC and test.

It may also help to reset the winsock catalogue:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh winsock reset" without quotes, and press enter.
4. Restart your PC and test.

Reinstall the network adapter drivers:
1. Download the drivers from here but do not run them yet.
2. Go to your start screen/menu and type Device Manager.
3. Expand Network adapters.
4. Right click on the wireless adapter and choose Uninstall.
5. Run the downloaded drivers from step 1.
6. Restart your PC and test.

Test an ethernet connection:
Self explanatory. Test if the issue persists on a wired connection to rule out the wireless adapter hardware so troubleshooting can be directed towards the right areas.

Test another connection:
Many people rule out their home network as an issue if another device is working on the same network. Networking is not that simple. Each device interacts differently with your router or modem and it is impossible to rule out settings in that device until the notebook has been tested on another network.

If those three steps do not resolve the issue, try this document published by Microsoft for networking issues: Wired and wireless network problems. You can change the operating system with the dropdown in the upper-right corner of the document.

I genuinely hope the issue gets resolved without hassles and the unit works great. Let me know what happens. Cheers! 🙂

[da_richart]

Thank you @ MKazi to trying help me , so i dont have any problem with my wifi but with the broadband module ,when i put the sim card i can detect my carrier (DIGICEL) but i cant connect or active my broadband to use my cellular network, Once Again thank you @MKazi for try help me

[Riddle_Decipher]

@da_richart

It looks like you were interacting with @MKazi, but he is out for the day & I'll be glad to help you out, 

I'm the Riddle_Decipher & I'm at your service. 

I reviewed your concern and the entire conversation, did some research and here's what I recommend:

It looks like the best person who could help set up the SIM on your device is your ISP from the Digicel,

Please contact them and they will walk you through the details on getting this device up and running.

If you would like to thank me for my efforts to help you, 

 feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution" button.

Have a great day!

[da_richart]

ok i Thank you @Riddle_Decipher, ill check out:smileyhappy:

[Riddle_Decipher]

@da_richart

Thank you for the replying,

Please take your time and get back to me with the results,

I'll be awaiting your response and would be glad to help.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,