Chromebook 14A wireless keeps dropping

[BrianGos]

Wireless keeps dropping. Tried all of the recommended solutions in previous threads

Also the exact same issue is happening on my mothers Chromebook - same model 

Can you help

[Raj_05]

Hi @BrianGos,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you've already tried the usual fixes, but here are a few additional steps you might take.

Update the Chromebook:

• Go to Settings > About Chrome OS > Check for Updates. Make sure both Chromebooks are updated to the latest version.

Check Wi-Fi Settings:

• Forget the network on both Chromebooks and then reconnect by entering the password again. Go to Settings > Network > Wi-Fi > Click on the network > Forget.

Reset Network Settings:

• Perform a network reset by going to Settings > Advanced > Reset settings > Reset Wi-Fi, mobile & Bluetooth.

Power Cycle the Router:

• Turn off your router, wait for about 30 seconds, and then turn it back on. This can sometimes resolve connectivity issues.

Check Router Firmware:

• Ensure that your router’s firmware is up-to-date. Refer to the router’s manual or HP website for instructions on updating the firmware.

Test Other Devices:

• See if other devices are experiencing similar issues on the same network. This can help determine if the problem is specific to the Chromebooks or the network itself.

Change Wi-Fi Channels:

• Access your router’s settings and try changing the Wi-Fi channel. Interference from other networks can sometimes cause connectivity issues.

Check for Interference:

• Make sure there are no physical obstructions or electronic devices near the router that might interfere with the signal.

Powerwash (Factory Reset):

• As a last resort, you can perform a Powerwash, which resets the Chromebook to factory settings. Go to Settings > Advanced > Reset settings > Powerwash. Note that this will erase all local data, so make sure to back up any important files.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support