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- HP Community
- Notebooks
- Notebook Wireless and Networking
- Chromebook 14A wireless keeps dropping

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09-08-2024 04:36 AM
Wireless keeps dropping. Tried all of the recommended solutions in previous threads
Also the exact same issue is happening on my mothers Chromebook - same model
Can you help
09-10-2024 11:58 AM
Hi @BrianGos,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
It sounds like you've already tried the usual fixes, but here are a few additional steps you might take.
Update the Chromebook:
- Go to Settings > About Chrome OS > Check for Updates. Make sure both Chromebooks are updated to the latest version.
Check Wi-Fi Settings:
- Forget the network on both Chromebooks and then reconnect by entering the password again. Go to Settings > Network > Wi-Fi > Click on the network > Forget.
Reset Network Settings:
- Perform a network reset by going to Settings > Advanced > Reset settings > Reset Wi-Fi, mobile & Bluetooth.
Power Cycle the Router:
- Turn off your router, wait for about 30 seconds, and then turn it back on. This can sometimes resolve connectivity issues.
Check Router Firmware:
- Ensure that your router’s firmware is up-to-date. Refer to the router’s manual or HP website for instructions on updating the firmware.
Test Other Devices:
- See if other devices are experiencing similar issues on the same network. This can help determine if the problem is specific to the Chromebooks or the network itself.
Change Wi-Fi Channels:
- Access your router’s settings and try changing the Wi-Fi channel. Interference from other networks can sometimes cause connectivity issues.
Check for Interference:
- Make sure there are no physical obstructions or electronic devices near the router that might interfere with the signal.
Powerwash (Factory Reset):
- As a last resort, you can perform a Powerwash, which resets the Chromebook to factory settings. Go to Settings > Advanced > Reset settings > Powerwash. Note that this will erase all local data, so make sure to back up any important files.
I hope this helps.
Take care and have a good day.
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Alden4
HP Support
HP Support Community Moderator