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HP Recommended
HP Chromebook x360 14a-ca0000 (2V973AV)

I've had this chromebook for a while now and for about the last 6 months it *never* stays connected to a wifi network. It can only stay connected for about 1-3 min at a time. I have it set to prefer my home network and to automatically connect, and no other device drops the signal. It's always updated. There's no other issue with my internet signal. It's becoming almost unusable because of this and I don't know what else to try to fix it. 

3 REPLIES 3
HP Recommended

Hi @Dolphin1231,

 

Welcome to the HP Support Community.

 

I understand that you are facing issues with connectivity. I' like to help!

 

I understand the Chromebook loses connectivity to wireless networks. Please ensure you try all the steps in this Google document: Diagnose connectivity issues

 

Please let me know if this helps. Thanks!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

Elohi_NR
I am an HP Employee
HP Recommended

Hi @Dolphin1231

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Elohi_NR
I am an HP Employee
HP Recommended

Hi @Dolphin1231

 

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us. 

Elohi_NR
I am an HP Employee
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