Chromebook keeps asking to sign up for and use Xfinity. Required internet is thru Verizon Jetpack!

[gift_helper]

New HP Chromebook Plus x360 14c-cd0097nr keeps asking to sign up for and use Xfinity. The required internet is to be through Verizon JETPACK. When the Chromebook painstakingly gets linked through the JETPACK it is working fine. BUT, every time the Chromebook starts up it shoves the Xfinity banner in your face and gets locked up and won't do anything. How do we get rid of this HP need for Xfinity and get the Chromebook to know that the preferred/required connection is through the Verizon JETPACK?

[Irfan_06]

Hi @gift_helper,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with your Chromebook and may need advance support.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support