Chromebook, lack of support

[FinestHops]

 have a chromebook that, unlike the exact other one I have, keeps disconnecting from my wifi. The other one of the same type works perfectly fine. Everything is up to date, wireless card has been reseated, chromeOS reloaded, everything. I tried contacting support through the website but got...

This product is no longer serviced by HP. You may search for possible solutions on this support website.

Despite this being a relatively new chromebook. No idea how HP can sell a product and then not allow serivice on it through their website, also while its under warranty. 

I have tried submitting a ticket through the https://mycrm.support.hp.com/en-US/ website but was told "I understand you need support for your HP Chromebook - 11a-nb0013dx. As this request has reached Commercial Notebook and desktop Support, we request you to please contact consumer Phone support (Apparently I am not allowed to post the support number the HP support agent gave me) .we regret any inconvenience caused. Please contact consumer support for assistance."

I tried calling and was on hold on 2 different occasions for around an hour. Is there any other way to get this fixed? I know what needs to be fixed. It need to have its wireless card replaced. We have had a number of 11a's at work that have had this exact same issue and that was the resolution. Are there any other options than to call and then maybe go run a marathon while I wait for someone to talk to?

[Dragon-Fur · Accepted solution]

@FinestHops 

Disclaimer: 

I know nothing of Chrome OS and little about even Chromebook hardware.

I can point you to HP Support for Consumer devices (privately owned computers, printers, devices).

What happened?

It is true that commercial support won't help with other than devices under a commercial contract.

It is true that commercial support cannot help with a consumer type device.

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HP Chromebook - 11a-nb0013dx 

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