Chromebook wi-fi signal

[bmbm365]

The Wi-fi signal on this chromebook keeps losing connection. The signal is forever changing from low-medium-strong and disconnecting. At first I though it was my wifi strength however i noticed the same thing happening when I wifi at other locations. 

Now after doing some research online I found this is a common issue. I have tried connection trouble shooting and powerwash etc and the issue remains.

My product is still under warranty however I do not want to return it to Currys and get a refund as I got this chromebook on sale and there is no way I can get a deal like this again. How can I get it fixed or replaced at no extra charge? 

[Nal_NR]

Hi @bmbm365,

Welcome to the HP Support Community. 

I'd like to help!

Fabulous analysis. Spectacular diagnosis of the issue before posting. Kudos to you for that. You've done a remarkable job performing the steps. 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!