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- HP Community
- Notebooks
- Notebook Wireless and Networking
- Chromebook wifi connection

Create an account on the HP Community to personalize your profile and ask a question
11-30-2023 02:15 PM
Hi @klazydawg ,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
If your Chromebook is detecting your Wi-Fi network but not connecting after entering the password, there are several troubleshooting steps you can try:
Double-check the Wi-Fi password: Make sure you are entering the correct Wi-Fi password. It's easy to make a typo or mistake when entering a password.
Restart your Chromebook: Sometimes, a simple restart can resolve connectivity issues. Restart your Chromebook and try connecting to the Wi-Fi network again.
Forget and reconnect to the Wi-Fi network:
- Click on the network icon in the bottom right corner of the screen.
- Click on your Wi-Fi network name.
- Click "Forget" to remove the saved network.
- Reconnect to the network by clicking on it and entering the password again.
Check your Wi-Fi signal strength: Ensure that your Chromebook is within range of the Wi-Fi router. Weak signals can lead to connection issues.
Reset your router: Try resetting your Wi-Fi router. Unplug it, wait for a few seconds, and then plug it back in. This can sometimes resolve connectivity problems.
Update Chrome OS: Make sure your Chromebook is running the latest version of Chrome OS. Updates can include bug fixes and improvements that might address connectivity issues.
- Click on the clock in the bottom right corner.
- Click on the gear icon to open the settings.
- Under "About Chrome OS," click "Check for updates."
Powerwash your Chromebook (Factory Reset): If all else fails, you might consider performing a Powerwash, which is a factory reset for your Chromebook. Keep in mind that this will erase all local data on the device.
- Click on the clock in the bottom right corner.
- Click on the gear icon to open the settings.
- Under "Advanced," click "Reset settings."
- Click "Powerwash" and follow the on-screen instructions.
Remember to back up any important data before performing a Powerwash.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Gaya1239
HP Support
A_Gayathri
HP Support Community Administrator.