Chromebook wifi connection

[klazydawg]

New Chromebook detects my wifi network but will not connect to it after password is entered.

[Gaya1239]

Hi @klazydawg ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your Chromebook is detecting your Wi-Fi network but not connecting after entering the password, there are several troubleshooting steps you can try:

Double-check the Wi-Fi password: Make sure you are entering the correct Wi-Fi password. It's easy to make a typo or mistake when entering a password.

Restart your Chromebook: Sometimes, a simple restart can resolve connectivity issues. Restart your Chromebook and try connecting to the Wi-Fi network again.

Forget and reconnect to the Wi-Fi network:

• Click on the network icon in the bottom right corner of the screen.
• Click on your Wi-Fi network name.
• Click "Forget" to remove the saved network.
• Reconnect to the network by clicking on it and entering the password again.

Check your Wi-Fi signal strength: Ensure that your Chromebook is within range of the Wi-Fi router. Weak signals can lead to connection issues.

Reset your router: Try resetting your Wi-Fi router. Unplug it, wait for a few seconds, and then plug it back in. This can sometimes resolve connectivity problems.

Update Chrome OS: Make sure your Chromebook is running the latest version of Chrome OS. Updates can include bug fixes and improvements that might address connectivity issues.

• Click on the clock in the bottom right corner.
• Click on the gear icon to open the settings.
• Under "About Chrome OS," click "Check for updates."

Powerwash your Chromebook (Factory Reset): If all else fails, you might consider performing a Powerwash, which is a factory reset for your Chromebook. Keep in mind that this will erase all local data on the device.

• Click on the clock in the bottom right corner.
• Click on the gear icon to open the settings.
• Under "Advanced," click "Reset settings."
• Click "Powerwash" and follow the on-screen instructions.

Remember to back up any important data before performing a Powerwash.

I hope this helps. 

Take care and have a good day.

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Gaya1239

HP Support