Compaq Q60-215DX Won't Connect to Wi-Fi

[Alyce2]

Hi. I made this post back on the 19th and no one is helping me... 😞 Can someone please help me this time? I really need help. I don't know if my question is getting lost or being ignored.....? 😞 For the longest time I've been trying to get my Presario CQ60-215DX laptop to connect to the internet using my home Wi-Fi and it won't connect or should I say it says it connects, but then it still says unidentified network and local access only. I saw an article where I believe this question was asked, but I can't go to the link that solved the problem. Also, I don't know if it helps, but my computer was handed down to me and it's completely out of date and updates have not been installed, so I don't know if that's part of it or not. All I know is the home Wi-Fi has no issue on my mobile phones, so I think it's a device issue with this computer, especially since I can see that signals are being sent, but not received. I see a message that says the network cable is unplugged with the local area connection. I don't know if that's part of the problem since I don't see anything that could be unplugged. Please help me. I'm at my wits end trying to get the computer to connect to this Wi-Fi. I've tried to download the drivers, etc and it's not working. Can someone please help me? I will really appreciate it... 🙂 Thank in advance! 🙂

[CF4]

Hi

Windows Vista and no updates?  Please give the Operating system 32 or 64 bit.

https://support.hp.com/us-en/drivers/selfservice/compaq-presario-cq60-200-notebook-pc-series/3837670...

Can/Do you connect with a cable?  If so....

https://www.catalog.update.microsoft.com/Search.aspx?q=windows+vista

has 996 assorted updates.

##########################

Now to the WiFI, and I only have Windows 10 answers, but I know some go back to Windows 7, and should be valid for Windows Vista. 

First some command line stuff to try...

Open a Command Prompt, CLI or DOS box please and type some/all of the following and screenshot or copy and paste the answers back into this thread please.

getmac

ipconfig -all

netsh wlan show interfaces
netsh wlan show drivers
netsh wlan show profiles

To connect to the internet you will need a working network adapter, Ethernet or Wireless.

A DHCP IP address, this is usually automatically assigned.

A subnet mask to match, usually 255.255.255.0

A Gateway IP address, normally on the label of the router (192.168.0.1)

DNS Server(s) to get to a site, these are usually automatically assigned, and look typically like this 8.8.8.8 & 8.8.4.4, but are unique to your ISP.

If you compare a working device, like your mobile phone(s) and get their values, then see what anomalies your laptop has.

If in doubt please ask.

[Paul_Tikkanen]

Hi, @Alyce2

You need to update the wifi driver to this version, and you should be able to regain internet access...

This package contains the drivers for the supported Atheros Wireless LAN Adapters in the supported notebook models running a supported operating system.

http://ftp.hp.com/pub/softpaq/sp54501-55000/sp54972.exe

[Alyce2]

Thank you so much. I appreciate your help. I'm on the desktop I have  and the link you provided is not opening because of some kind of security message thing..? I don't know... I tried on my mobile devices and it just says it can't open. I don't know what I'm doing wrong... 😞 Also, I think I already did the 5 WLAN network driver updates when I looked up my laptop model and Windows operating system without success, so I don't know... Any suggestions? Thanks. I really want to figure this out.

[Paul_Tikkanen · Accepted solution]

You're very welcome.

The wlan card driver update is not on your notebook's support page.

The problem is that if you turned off the wireless security in your router, the wifi card would work just fine.

Naturally, you don't want to do that, and the driver I posted will allow the Atheros AR5007 wifi card to work with the modern WPA2-personal security setting.

Now, if you are having issues opening the file...Assuming you have it on your CQ60-215DX ...Install this free file utility.

The first file listed at the top of the page is for 32 bit.  The second file is for 64 bit, so choose the file you need.

http://7-zip.org/download.html

After you install 7-zip, right click on the driver file you saved (sp54972).

Select 7-Zip from the menu.

Have 7-Zip Extract to:  And let it extract the file into its folder name (sp54972).

Then manually update the wifi driver as follows...

Go to the device manager.  Click to expand the Network Adapters device manager category.

Click on the Atheros AR5007 wifi adapter listed there.

Click on the driver tab.  Click on Update Driver.

Select the Browse my computer for driver software option, and browse to the driver folder that 7-Zip created.

Make sure the Include Subfolders box is checked, and the driver should install.

Then restart the PC, and you should now have both local network and internet access.

I wrote a short forum topic on this common issue several years ago.  This was a common issue with that model wifi adapter.

Here is the link to the discussion...

https://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/Atheros-WLAN-Driver-Fixes-Connection-...

[CF4]

Hi

Somewhat simultaneous, sorry I dont want to disrupt the thread.

The link Paul has provided is to an FTP server, which I can only access when I lower my firewall setting, so the fault problem is not you.  Maybe if you lowered / dropped temporarily your firewall?

Now if you try this...

You can see it is a command prompt administrator level.

I type in getmac and it lists 3 things.  Bluetooth Media disconnected, the other item media disconnected is my ethernet cable to my router, and the TCP/IP item is actually my WiFi.  That shows / proves the things.

So if you can copy and paste or just type in those details, via a desktop or phone it would help.

Then type in ...

getmac

netsh wlan show drivers

C:\WINDOWS\system32>netsh wlan show drivers

Interface name: WiFi

    Driver                    : Realtek RTL8723BE 802.11 bgn Wi-Fi Adapter
    Vendor                    : Realtek Semiconductor Corp.
    Provider                  : Realtek Semiconductor Corp.
    Date                      : 03/05/2017
    Version                   : 2023.54.331.2017
    INF file                  : oem0.inf
    Type                      : Native Wi-Fi Driver
    Radio types supported     : 802.11n 802.11g 802.11b
    FIPS 140-2 mode supported : Yes
    802.11w Management Frame Protection supported : Yes
    Hosted network supported  : No
    Authentication and cipher supported in infrastructure mode:

AND give us the short version  (rtl8723be  and  2023.54.331.2017   oem0.inf) and we can move on from there.

I hope this is accurate

Networking    Modem, Ethernet, 802.11 b/g Wi-Fi, Bluetooth, optional WWAN

Which could mean your Compaq could be connected via Ethernet cable straight into your Router.  Has it ever had the cable fitted and used?

Unplug the network cable from the desktop and plug it into the Laptop, and who knows.

[Alyce2]

Thank you so much! 🙂 The Internet is working now! 🙂 Yay! 🙂 I have a BUNCH of updates to do since I received this laptop way outdated lol. 🙂 I really appreciate your help. You have NO idea how long I've been trying to figure this Internet issue out and you helped me to fix it so much quicker and I'm so grateful... 🙂 Thank you again! 🙂 Have a great day and an awesome weekend! 🙂

[Paul_Tikkanen]

Anytime.

Glad to have been of assistance.

You have a great day and weekend too!