Computer won't connect to home wifi, connects at school

[Em_Host]

I have a refurbished HP Envy 14. I spend most of my time at college connected to their wifi. Most of the time this works okay, though I will randomly lose signal and have to disconnect from the wifi then reconnect. However, when I get home, the wifi on my computer does not work at all. It says it is connected to the network, and can access google, but no other websites. All other devices work on both home and school wifi without a problem.

Fixes I tried:

Updating wireless drivers

In the command prompt:

• netsh int ip reset
• netsh winsock reset all
• netsh int tcp reset all
• netsh int ipv4 reset all
• netsh int ipv6 reset all
• netsh int httpstunnel reset all
• ipconfig /flushdns

Changing Adapter settings

Nothing has worked to this point, and this is something I have struggled with for over a year, so it isn't due to a recent Windows update. I'm at such a loss here, could it be something with the wireless card, or is this a bigger computer issue?

[Echo_Lake]

@Em_Host

Welcome to HP Forums,  This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂
 

I see that your experiencing issue with the wireless connectivity and unable to access other website browsers, I appreciate your efforts to try and resolve the issue
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
• When was the last time it worked fine?
• Did this happen after a recent window or software update?

While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix:

BIOS reset steps to restore BIOS settings for HP notebook computers.

1. Restart your notebook.

2. After the computer restarts, press F10 repeatedly until the BIOS menu displays.

3. Once the BIOS menu displays, press F9 to restore factory defaults.

4. Select Yes to confirm.

5. Press F10 to save changes and exit.

6. Select Yes to confirm.

   The computer restarts using the default settings.

Hope this helps! Keep me posted for further assistance.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

[Em_Host]

@Echo_Lake

Thank you for your help! I tried the BIOS reset and unfortunately, it did not fix the problem. The computer says wifi is connected and secured, but is unable to access sites.

Product Number: M1V80UAR#ABL

I think it worked fine in 2016 before I went to college, but ever since then it hasn't worked at home. It works alright at school, but still randomly is unable to access the internet when it says it is connected. This also is not a common problem at the university as I have checked with friends and theirs all work fine. This problem did not begin after a system update.

[Echo_Lake]

@Em_Host

Thank you for posting back. 

Let's see if yours able to ping your gateway.

1) Open command prompt

       press Start: type in "cmd" press enter. A new black windows should open

2) find out your default gateway

      In the Command Prompt(black window) type "ipconfig". A lot of information will appear look for "Default Gateway". Next to the heading it will display a number(an IP address). The IP address will most likely start with "192.168...." Take note of this number.

3) see if you can ping your default gateway

Also, let's try "Verifying TCP/IP is shown in the list of protocols"

1. Click Start , Control Panel, Network and Internet, and then click Network and Sharing Center.

2. Click Change adapter settings.

   Figure: Network and Sharing Center
   

1. Right-click the name of the LAN connection, and select Properties.

   If you are prompted for an Administrator password or confirmation, type the password or provide confirmation.

   Figure: LAN connection

2. 

3. Place a check in the boxes next to Internet Protocol Version 6 (TCP/IPv6) and Internet Protocol Version 4 (TCP/IPv4), if not checked already.

4. Figure : Local Area Connection Properties

Click OK  

And, also please follow this Article to resolve the issue: Click here

1. Checking the network status in the Network and Sharing Center.
2. Setting advanced sharing options.
3. Using Windows 10 diagnostic and troubleshooting tools.
4. Using Microsoft System Restore.
5. Reset your computer.

Hope this helps! Keep me posted for further assistance.