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- Re: Connect HP stylus/pen
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08-24-2020 07:14 PM - last edited on 08-25-2020 06:03 AM by MatheusH
product name: HP ENVY x360 m6 Convertible Serial number: [Private information edited]
How can I connect a Hp stylus/pen which gets connected to the Hp spectre series(which i got free with the laptop) but not for my device.
I tried to download the hp pen control software from some link provided as a solution to the same problem but yet i am not able to connect the pen to my laptop. Also the pen is not getting detected in the bluetooth devices.
Please suggest some solution to connect the pen.
Solved! Go to Solution.
Accepted Solutions
08-27-2020 11:56 AM
I reviewed your post and I understand that you are facing issues connecting the Spectre pen to your computer.
Don’t worry, I assure you I will try my best to get this sorted.
The HP Spectre pen is not compatible with your computer and you will not be able to connect it to the computer.
I hope that answers your question and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
Stay Home – Stay Safe
The_Fossette
I am an HP Employee
08-27-2020 11:56 AM
I reviewed your post and I understand that you are facing issues connecting the Spectre pen to your computer.
Don’t worry, I assure you I will try my best to get this sorted.
The HP Spectre pen is not compatible with your computer and you will not be able to connect it to the computer.
I hope that answers your question and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
Stay Home – Stay Safe
The_Fossette
I am an HP Employee
08-31-2020 09:05 AM
I checked the service guide for your computer and do not see any HP active pen listed for your computer. However, I recommend you contact support and check once.
Below is the link to the service guide for your computer.
http://h10032.www1.hp.com/ctg/Manual/c05098448
Here is how you can get in touch with support.
1)Click on this link – www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
Cheers!
The_Fossette
I am an HP Employee
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