Showing results for 
Search instead for 
Did you mean: 
New member
2 0 0 0
Message 1 of 2
Flag Post

Connected to the WiFi but can’t use the internet

HP Recommended
Model: 15-db0599sa

My Computer is connected to the WiFi however I can’t access the internet. I have tried everything and I don’t know what’s wrong



UPDATE: I have now fixed this problem I reset my computer but kept all my files so I still had everything when it was done. It now works perfectly and haven’t had a problem since

New member
4 3 0 0
Message 2 of 2
Flag Post
HP Recommended

I'm having a similar issue with my HP Spectre x360 laptop. Here's a detailed account of symptoms:


- Windows 10 is installed

- Soon after recognizing and connecting to my preferred Wi-Fi network, the network icon in the Start Menu shows "No Internet Access"

- All apps on the laptop are unable to access the internet

- Google Chrome shows the following error code: DNS_PROBE_FINISHED_NO_INTERNET

- When I run Windows Network Diagnostics, Troubleshooting finds the following problem: "The default gateway is not available" and the problem is listed as "Fixed" with a green check next to it. However, nothing is actually fixed.

- Other devices are connected to the network with a very strong, working connection. No internet problems whatsoever.


I've tried scanning my system for an update to the Wi-Fi driver but it says I already have the latest version. This started happening out of nowhere, not after a sketchy installation or anything like that. One day it just stopped working.


Is this similar to what's happening with your computer? 

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation