• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Model: 15-db0599sa

My Computer is connected to the WiFi however I can’t access the internet. I have tried everything and I don’t know what’s wrong

 

 

UPDATE: I have now fixed this problem I reset my computer but kept all my files so I still had everything when it was done. It now works perfectly and haven’t had a problem since

1 REPLY 1
HP Recommended

I'm having a similar issue with my HP Spectre x360 laptop. Here's a detailed account of symptoms:

 

- Windows 10 is installed

- Soon after recognizing and connecting to my preferred Wi-Fi network, the network icon in the Start Menu shows "No Internet Access"

- All apps on the laptop are unable to access the internet

- Google Chrome shows the following error code: DNS_PROBE_FINISHED_NO_INTERNET

- When I run Windows Network Diagnostics, Troubleshooting finds the following problem: "The default gateway is not available" and the problem is listed as "Fixed" with a green check next to it. However, nothing is actually fixed.

- Other devices are connected to the network with a very strong, working connection. No internet problems whatsoever.

 

I've tried scanning my system for an update to the Wi-Fi driver but it says I already have the latest version. This started happening out of nowhere, not after a sketchy installation or anything like that. One day it just stopped working.

 

Is this similar to what's happening with your computer? 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.