-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Wireless and Networking
- Connected to the WiFi but can’t use the internet

Create an account on the HP Community to personalize your profile and ask a question
01-07-2021 11:54 AM - edited 01-11-2021 04:12 AM
My Computer is connected to the WiFi however I can’t access the internet. I have tried everything and I don’t know what’s wrong
UPDATE: I have now fixed this problem I reset my computer but kept all my files so I still had everything when it was done. It now works perfectly and haven’t had a problem since
01-07-2021 12:59 PM - edited 01-07-2021 01:06 PM
I'm having a similar issue with my HP Spectre x360 laptop. Here's a detailed account of symptoms:
- Windows 10 is installed
- Soon after recognizing and connecting to my preferred Wi-Fi network, the network icon in the Start Menu shows "No Internet Access"
- All apps on the laptop are unable to access the internet
- Google Chrome shows the following error code: DNS_PROBE_FINISHED_NO_INTERNET
- When I run Windows Network Diagnostics, Troubleshooting finds the following problem: "The default gateway is not available" and the problem is listed as "Fixed" with a green check next to it. However, nothing is actually fixed.
- Other devices are connected to the network with a very strong, working connection. No internet problems whatsoever.
I've tried scanning my system for an update to the Wi-Fi driver but it says I already have the latest version. This started happening out of nowhere, not after a sketchy installation or anything like that. One day it just stopped working.
Is this similar to what's happening with your computer?