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Connecting Ethernet to C-type connector shows error message "USB device not recognized"

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HP ENVY x360
Microsoft Windows 10 (64-bit)

As HP ENVY x360 does not has an ethernet port (RJ-45 female), but it has a C-type port, I have bought an Ethernet to C-type converter. Whenever I connect the connector to the device, it shows the "USB device not recognized" message periodically.

Thank you in advance for trying to fix my problem.

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Thank you for posting on HP Support Community.


Don't worry as I'll be glad to help, 

This sounds like compatibility issue with the USB-C adapter. For specific details about USB Type-C capabilities, see the QuickSpecs for your laptop at QuickSpecs webpage.


Hope this helps! Keep me posted for further assistance.
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