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enamcse
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Connecting Ethernet to C-type connector shows error message "USB device not recognized"

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HP ENVY x360
Microsoft Windows 10 (64-bit)

As HP ENVY x360 does not has an ethernet port (RJ-45 female), but it has a C-type port, I have bought an Ethernet to C-type converter. Whenever I connect the connector to the device, it shows the "USB device not recognized" message periodically.

Thank you in advance for trying to fix my problem.

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Echo_Lake
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HP Support Agent
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Message 2 of 2
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@enamcse

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, 

This sounds like compatibility issue with the USB-C adapter. For specific details about USB Type-C capabilities, see the QuickSpecs for your laptop at QuickSpecs webpage.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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