cancel
Showing results for 
Search instead for 
Did you mean: 
destiny123
New member
1 0 0 0
Message 1 of 2
110
Flag Post

Connecting to WiFi issue

HP Recommended
HP Stream
Microsoft Windows 8.1 (64-bit)

I have a hp stream laptop. I am trying to connect to my home WiFi. It doesn’t show up as an option to connect to. There’s other networks but mine doesn’t come up. The network comes up on my phone but doesn’t come up anywhere on my laptop. 

1 REPLY 1
banhien
Level 19
Level 19
94,112 93,982 12,179 25,949
Message 2 of 2
Flag Post
HP Recommended

@destiny123 

 

Sounds like you have a 5.0GHz network and your Stream machine only supports 2.4GHz network. Very simple fix: allow your wifi router to broadcast both (dual) bands which are 2.4GHz and 5.0 GHz. One example on one of my test machines, this machine has 2 wifi cards and it is connects to both networks (2.4GHz and 5G)

 

      both bands.png

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.



0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation