Connecting to Wifi keep "restarting" laptop. How to resolve?

[ibaishali]

Dear Sir,

I bought my laptop 3 weeks before from India. However I am living in Barcelona now. I have windows 10. From yesterday night it is unable to remember my home wifi password. Whenever I try to connect with password, it restarts. After restarting it doesn't have internet again. 

I am also unable to connect with Mobile hotspot and "eduroam".  I can only connect through direct wire connection. 

Please help me. 

Thank you very much. 

Regards,

Baishali 

[JB4CA]

If you look thru the recent posts to this forum, you will see that you are part of a growing number of users that have recently lost wireless connectivity. 

I had this wireless connectivity problem and fixed it with disabling the power savings feature for LAN in my bios and returning to the networking control panel in Windows 10 to set things back in order.  However, unless you have the same laptop there is no need to repeat this procedure, because I tried to work this out with some others on this forum and still trying.

I am thinking at this point that what might work in general to solve this problem, is to download and install the latest or at least an uncrrupted copy of your BIOS.

This is risky because your computer will not function in some cases at all, with the wrong or defective BIOS.  But for so many users to start experiencing the same problem and not able to fix it without touching the BIOS is why I think the techs in the forum have hammer at it this way.

So if you want to minimize your risk by doing a backup image of your hard drive, you can try to go here to find a BIOS that matches your computer that you can download and install

HP drivers are available at HP Support at download

[JB4CA]

I continue to look thru the posts on this forum to see if anybody is making progress on the recent wireless connectivity issue and I just saw this:

the only way to fix it on the as of now new a6 7310 notebook is as follows- TYPE "device manager" into windows (10) search bar- SCROLL to "network adapters"-SELECT "realtek rtl8723be''''''''''''''''''''''''''''''' wifi adapter" (which is the route cause of the problem)-RIGHT CLICK and "update drivers" use the internet to find and auto install option and thats it.

You are welcome to try that and see what improvement you see and post back on the forum

[ashmckean]

This worked perfectly! Such a frustrating issue solved in 30seconds. Thank you so much!!