Connecting to a new wifi

[AnniS41]

I am unable to connect our hp Smart Tank 581 to our new wifi. I have followed all instruction, I have disconnected and reconnected both the router and printer. Please assist

[A_Gayathri]

Hi @AnniS41,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are trying to connect your HP Smart Tank 581 All-in-One Printer to a new Wi-Fi network, you can follow these steps. The process involves using the HP app, which simplifies the setup.

Using the HP App (Recommended)

Download the HP App:

• Ensure you have the HP app installed on your smartphone or computer. You can download it from the HP Smart website or from your device's app store.

Prepare the Printer:

• Make sure the printer is powered on.
• Ensure the printer is in a ready state.

Reset Network Settings on the Printer:

• If the printer is already connected to another network, reset the network settings.
• On the printer control panel, press and hold the Wireless button for more than three seconds or until the wireless light blinks.

Connect the Printer to the New Wi-Fi Network:

• Open the HP app on your device.
• Tap the "+" sign to add a new printer.
• The app should automatically detect your printer. Follow the on-screen instructions.
• When prompted, select your new Wi-Fi network and enter the password.

Manual Method Using Printer Control Panel

If you prefer or need to connect manually without the HP app, follow these steps:

Reset Network Settings:

• Press and hold the Wireless button and the Cancel button at the same time for three seconds.

Use the Printer Control Panel:

• On the printer control panel, press the Wireless button.
• Use the control panel to select the Wi-Fi setup option.
• Follow the on-screen instructions to select your Wi-Fi network and enter the password.

Using WPS (Wi-Fi Protected Setup)

If your router supports WPS, you can use this method:

Prepare the Printer:

• Turn on the printer.
• Ensure it is in a ready state.

Activate WPS on the Router:

• Press the WPS button on your router. This button is usually located on the back or side of the router.

Activate WPS on the Printer:

• On the printer control panel, press and hold the Wireless button for three seconds.
• The wireless light will blink, indicating that the printer is searching for a WPS signal.
• The connection process may take a few minutes. Once connected, the wireless light will stop blinking and remain solid.

Troubleshooting Tips

Ensure Printer and Router Compatibility:

• Make sure your printer and router are compatible and operating within the same frequency band (2.4 GHz is common for printers).

Move Closer:

• Place the printer closer to the router during the setup process to ensure a strong signal.

Update Firmware: Update the firmware on an HP printer

• Ensure your printer firmware is up to date. You can check for updates via the HP app or the HP website.

Restart Devices:

• Restart both your printer and router to refresh network settings.

Refer to this document: HP printer setup (Wi-Fi network)

HP printer setup (Windows built-in driver)
HP printer setup (Mac built-in driver)

Troubleshoot a Wi-Fi connection to an HP printer
 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.