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- Connecting to hotspot but not to router

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01-16-2024 10:41 AM
Laptop model 15-dy2xxx with a Realtek adapter. I've got a new router (Hitron). I constantly lose the connection, in a regular, frustrating cycle.
The phones in the house don't indicate they're disconnecting from the router. The laptop connects to a hotspot fine.
I have no idea what's going on.
1 REPLY 1
01-16-2024 08:49 PM
What is your machine ? Please check which SSID it is connected to. Please try the following fix first: Log on to your new router and allow it to broadcast DUAL bands the connect your computer to 2.4GHz SSID. We need to know what is your machine.
Regards.
BH
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