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    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Message 1 of 2
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Flag Post

Solved!

Connection Issue

HP Recommended
HP Notebook - 15g-br011tx
Microsoft Windows 10 (64-bit)

Why internet is not access when I use ethernet connection even I configure correct proxy setting ,Google and Firefox is working well but Windows Store and HP Support and Assistant & Install is not working?

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@20178040

 

Welcome to HP support community.

 

Refer to this step by step Troubleshooting guide:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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