• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Folio 9470m
Microsoft Windows 10 (64-bit)

Untitled.png

I followed the instruction to install HP Connection Manager in Win 10, but this error has stopped me for a while.

Can someone show me what I have to do in this situation? 

Thank you so much!

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@HazelP

 

 

Based on not having the correct Driver for Windows 10, I would purchase a little Bluetooth tongle and be done with it.

 

OK, picking one of the models at random for the purpose of moving forward....

 

The Specifications for the HP EliteBook Folio 9470m shows the wireless is Combo

Wireless
  • WLAN (+ Bluetooth combo)
  • WWAN (LTE for US)

 

Software and Drivers - HP EliteBook Folio 9470m Notebook PC do not list the wireless  network driver.

 

Bringing in reinforcements...

@Paul_Tikkanen -

Any words of wisdom?  Driver for Windows 10?

System is likely one of the two mentioned in my first post (no verification yet from member on exact product name / number).

Thanks!

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

 

Dragon-Fur

View solution in original post

7 REPLIES 7
HP Recommended

@HazelP

 

 Two models found in this Elitebook Folio series:

 

 

Connection Manager sp53394 is not rated for Windows 10.

Operating systems:

Microsoft Windows 7 Enterprise 32 Edition
Microsoft Windows 7 Enterprise 64 Edition
Microsoft Windows 7 Home Basic 32 Edition
Microsoft Windows 7 Home Basic 64 Edition
Microsoft Windows 7 Home Premium 32 Edition
Microsoft Windows 7 Home Premium 64 Edition
Microsoft Windows 7 Professional 32 Edition
Microsoft Windows 7 Professional 64 Edition
Microsoft Windows 7 Starter 32 Edition
Microsoft Windows 7 Ultimate 32 Edition
Microsoft Windows 7 Ultimate 64 Edition
Microsoft Windows Vista Business 32 Edition
Microsoft Windows Vista Business 64 Edition
Microsoft Windows Vista Enterprise 32 Edition
Microsoft Windows Vista Enterprise 64 Edition
Microsoft Windows Vista Home Basic 32 Edition
Microsoft Windows Vista Home Basic 64 Edition
Microsoft Windows Vista Home Premium 32 Edition
Microsoft Windows Vista Home Premium 64 Edition
Microsoft Windows Vista Starter 32 Edition
Microsoft Windows Vista Ultimate 32 Edition
Microsoft Windows Vista Ultimate 64 Edition
Microsoft Windows XP Home Edition
Microsoft Windows XP Media Center Edition
Microsoft Windows XP Professional
Microsoft Windows XP Tablet PC Edition

 

Information file:

sp53394.html

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

 

 

 

 

 

 

Dragon-Fur

HP Recommended

Thank you for your answer,

I really need to use Bluetooth on my laptop, but also I can't bring it back to Win 7 to enable Connnetion Manager.

So is there any way to use Bluetooth? Because I can't find the Bluetooth driver in Device Manager. 

HP Recommended

@HazelP

 

 

Based on not having the correct Driver for Windows 10, I would purchase a little Bluetooth tongle and be done with it.

 

OK, picking one of the models at random for the purpose of moving forward....

 

The Specifications for the HP EliteBook Folio 9470m shows the wireless is Combo

Wireless
  • WLAN (+ Bluetooth combo)
  • WWAN (LTE for US)

 

Software and Drivers - HP EliteBook Folio 9470m Notebook PC do not list the wireless  network driver.

 

Bringing in reinforcements...

@Paul_Tikkanen -

Any words of wisdom?  Driver for Windows 10?

System is likely one of the two mentioned in my first post (no verification yet from member on exact product name / number).

Thanks!

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

 

Dragon-Fur

HP Recommended

Hi:

 

The HP connection manager software is not supported in W10.

 

There is one other way to turn on the bluetooth when it was turned off via the HP connection manager software during the upgrade to W10, and that is to make a bootable Ubuntu installer.  You don't need to install Ubuntu on the hard drive, just run it from the installer to turn on the bluetooth (try ubuntu without installing).

 

https://www.ubuntu.com/download/desktop

HP Recommended

@Paul_Tikkanen

 

Excellent option.

 

I will add this one to my notes!

 

Thanks!  I appreciate the advice.

 

 

Dragon-Fur

HP Recommended

You're very welcome.

 

Yes, I learned that from a one time poster who advised me that using the Ubuntu installer was another way for turning on the bluetooth.

 

Previous to that, the only way I knew of was to have to reinstall W7, install the connection manager (or wireless assistant, as applicable), use the connection manager/HPWA software to turn on the bluetooth, uninstall the software, restart the PC, ensure the BT was still turned on, and then upgrade back to W10.

HP Recommended

@Paul_Tikkanen

 

I actually have your notes on this from an older post (reinstalling Windows 7 method).

 

I didn't suggest it this time because, well - it is painful and most people won't do it.

 

I have added the "update" to the old notes.. much better solution.

 

Regards!

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.