12-05-2022 11:48 AM
I have an HP Inspire 7900 Series printer and have subscribed to the Instant Ink program. My printer is connected to the Internet via my xFinity router. It passes Wi-Fi On, Wi-Fi Working, has Excellent signal strength and Good signal quality. The Wi-Fi connection light is solid blue. Whenever I print something wirelessly, the printer wakes and the document loads. I then receive the following message on the printer's physical control panel:
Reconnect the printer to the internet so the the printer can automatically order replacement cartridges.
To learn more, open the HP Smart app or visit www.hpsmart.com and sign in.
When I click the OK button at the bottom of the message, whatever I have sent to be printed prints. I clearly have a network connection or the document would not have been received by the printer. This happens each time I try to print something.
Any ideas about how I can resolve this issue?
I've had the printer for several months, and have not run out of ink or received an ink shipment yet, so I don't know if my usage levels are being transmitted to HP.
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