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HP Recommended
HP Pavillon 15-n 276 nf (G6Q67E4#ABF)
Microsoft Windows 8.1 (64-bit)

Bonjour,
Matériel
HP Pavillon 15-n 276nf,
card Wifi RALINK RT3290 802.1 bgn (dernier driver support HP 5.0.45.0 29/09/14)
Windows 8.1 64 bits

Problème

l'affichage du nom de réseau est incorrect au lieu de WiFi-2.4-6170 affiche UiFi/2.4/6170.

deux autres réseaux devraient être affichés mais pas d'affichage.

Problème survenu pendant que j'étais connecté; pas de manipulation ni de mise à jour...

Réalisé

Vérifié si  connexion internet vers mon fournisseur (Proximus - BBOX-3) est fonctionnel .

Connexion avec Smartphone, PC  --> OK

Utilisation des outils MS pour recherche et réparation --> pas de changement

Reset du modem/routeur Proximus --> pas de changement

Scan du pc (Avast Free)--> pas de détection

J'ai utilisé sur un DVD la version ESET rescue disk --> pas de détection

Resetté le bios (repris les paramètres par défaut)

Supprimé et Réinstallé à partir du support HP le driver de la carte RALINK (dernière version 5.0.45.0 du 29/03/2014)

 

Auriez-vous une autre suggestion ? Problème hardware sur l'interface WiFI ?

merci d'avance 

MariePaule Bragard

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

I forgot to add a couple of things...

 

Before installing the Intel card, go to the Windows control panel>programs>uninstall a program.

 

If there is any Ralink bluetooth software listed there, uninstall it.

 

Then go to the device manager, uninstall the Ralink bluetooth adapter under the Bluetooth adapters device manager category and check the uninstall driver box.

 

Do the same thing for the Ralink wifi adapter under the Network Adapters device manager category.

 

Then shut down, unplug the PC, remove the battery and install the wifi card.

 

Here are the links to the latest W8.1 wifi and bluetooth drivers for the Intel 7260 AC card...

 

Wifi:  3rd one down on the left side of the page.

 

https://downloadcenter.intel.com/download/28621/Intel-PROSet-Wireless-Software-and-Drivers-for-Intel...

 

Bluetooth:   3rd one down on the left side of the page.

 

https://downloadcenter.intel.com/download/28622/Intel-Wireless-Bluetooth-for-Intel-Wireless-7260-Fam...

 

 

View solution in original post

6 REPLIES 6
HP Recommended

Hi:

 

I recommend that you replace the Ralink wifi card with a better model...this one...

 

Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 WiFi + BT 4.0    HP Part # 710661-001

 

The card is readily available on eBay.  Maybe Amazon too.

 

Search by the HP part number, not the model of the wifi card.

 

Below is the link to the service manual, where you can find the wifi card removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c04438537

 

For the Ralink wifi card there is a newer driver than the one you installed...

 

5.0.50.0     Nov 4, 2014

 

https://ftp.hp.com/pub/softpaq/sp69501-70000/sp69543.exe

HP Recommended

Hi, thanks for your support. I tried to install the new driver but without success. Finaly I ordered the intel wifi card. I found it on Amazon fr . I hope receive it in two weeks. I will update my ticket.

Nice we

Marie-Paule

HP Recommended

You're very welcome, Marie-Paule.

 

You have a nice weekend too!

HP Recommended

Hi:

 

I forgot to add a couple of things...

 

Before installing the Intel card, go to the Windows control panel>programs>uninstall a program.

 

If there is any Ralink bluetooth software listed there, uninstall it.

 

Then go to the device manager, uninstall the Ralink bluetooth adapter under the Bluetooth adapters device manager category and check the uninstall driver box.

 

Do the same thing for the Ralink wifi adapter under the Network Adapters device manager category.

 

Then shut down, unplug the PC, remove the battery and install the wifi card.

 

Here are the links to the latest W8.1 wifi and bluetooth drivers for the Intel 7260 AC card...

 

Wifi:  3rd one down on the left side of the page.

 

https://downloadcenter.intel.com/download/28621/Intel-PROSet-Wireless-Software-and-Drivers-for-Intel...

 

Bluetooth:   3rd one down on the left side of the page.

 

https://downloadcenter.intel.com/download/28622/Intel-Wireless-Bluetooth-for-Intel-Wireless-7260-Fam...

 

 

HP Recommended

Thanks a lot .

Interesting. I will used it when i receive my new card.

Marie-Paule

HP Recommended

Anytime.

 

Glad to have been of assistance.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.