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‎01-13-2020 07:04 AM

HP Recommended
Product: EliteBook 840 G2
Operating System: Microsoft Windows 10 (64-bit)

I cannot connect to a samsung mobile spot with wifi, using my NoteBook.

 

- I can see the hotspot in the wifi connexions,
- With this NoteBook, I can connect to any other wifi network, including other mobile spots, without any problem,

- I can also connect to this Samsung A10 mobile phone, using another HP 840 NoteBook

 

Only the pair made with my notebook and this mobile does not work. We tried to unsinstall/reinstall wifi, disconnect firewall, update NoteBook... with no success. The attempt to connect invariably ends with "could not connect to the network".

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-13-2020 07:50 AM

HP Recommended

Have you tried what I suggested? 

 

Making it an open hotspot without password?


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



View solution in original post

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6 REPLIES 6

‎01-13-2020 07:14 AM - edited ‎01-13-2020 07:22 AM

HP Recommended

It sounds as if there is something in the connection setup between that specific mobile phone and the notebook that is incorrect. When you set up the mobile phone's hotspot,  set it up temporarily without a password to see if it makes a difference for the connection to be successful.

 

If you can connect to other networks, that is the only thing, based on what you report you have tried, that it could be.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎01-13-2020 07:47 AM

HP Recommended

Yes, I can connect to any other network I tried. But I would like to know how another 840 NoteBook is able to connect to this mobile ? Do I have to try different settings on mine ?

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‎01-13-2020 07:50 AM

HP Recommended

Have you tried what I suggested? 

 

Making it an open hotspot without password?


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎01-13-2020 08:13 AM

HP Recommended

YES ! It does work without a password. How can I set one ?

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‎01-14-2020 04:34 AM

HP Recommended

It works now with a password: I required the system to forget the previous connexion (don't ask me why this would not work before, and why this no password episod seems to have fixed the problem).

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‎01-15-2020 05:05 AM

HP Recommended

😉

You're welcome.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
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