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Walid2020
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Message 1 of 2
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Constantly need to "reset wireless network adapter"

HP Recommended
Hp Pavilion dv6 6b64ex
Microsoft Windows 10 (64-bit)

Problem: Whenever i start my laptop, the internet doesn't work. Laptop is connected to the router but it says "No Internet". Whereas, all other device connected to the router are having internet access. And sometimes while using the laptop the the internet disconnects while the WIFI is still connected with the router. When I try to disable and then re-enable the WIFI driver, the device manager crashes and then I have to restart the laptop to solve this issue. After re-starting the laptop then internet works but only for a short time.

 Applied solutions:

 

Solution 1: I thought maybe there's a problem with driver compatibility so I switched to Windows 8.1 but still the problem was same.

Solution 2: I also unchecked the option "Allow the computer to turn off this device" in the power management section on WiFi driver.

 

WIFI Driver : Intel(R) Centrino(R) Wireless-N 1030

 

I have tried above solutions but nothing worked.

Kindly, help me with this.

1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Walid2020 Here's a few steps that should help resolve this issue once and for all:


Reset IP/ TCP

  1. Press and hold the button “Windows” and the button “X”.
  2. From the menu that shows up, you will need to left click or tap on the “Command Prompt (admin)” icon.
  3. Now that you have the command prompt with administrative rights in front of the screen you will need to write the following command: “netsh winsock reset catalog” without the quotes.
  4. Press the “Enter” button on the keyboard.
  5. Write the following command: “netsh int ip reset reset.log hit” without the quotes.
  6. Press the “Enter” button on the keyboard.
  7. Now you will need to restart your Windows 10 operating system.
  8. Check and see if you still cannot connect to your wireless network.

Set WLAN Autoconfig to Automatic

  1. Left click or tap on the “Start” button.
  2. In the Start window you need to write the following: “services.msc” without the quotes.
  3. When the search is finished, left click or tap on the “services.msc” icon that pops up.
  4. Now you have a “Services” window in front of the screen.
  5. Look on the right side panel in this window for “WLAN Autoconfig”
  6. Right click or hold tap on the “WLAN Autoconfig” feature.
  7. Left click or tap on the “Properties” feature for the “WLAN Autoconfig” option.
  8. Left click or tap on the “General” tab situated in the upper side of the “Properties” window.
  9. On the right from the “Startup type”, you will need to left click on the drop-down menu and select “Automatic” feature.
  10. Left click or tap on the “Start” button in this window.
  11. Left click or tap on the “Apply” button.
  12. Left click or tap on the “OK” button.
  13. Close all the windows you opened so far and reboot your Windows 8.1 or Windows 10 device.
  14. Check to see if you have your wireless up and running again.

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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